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Time management and capacity planning

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As Time management is key for service and support. Especially when being Head of Support you might want need to regularly check on your team’s capacity to clarify on the following points: team members to do’s and relevant Jira dates.

• How about your team’s overall workload and capacities?

• Are there any support tickets which are still unassigned? And if yes, who can take care of them?

• Are there any support tickets with an upcoming (critical) due date?

Of course, all those project-specific data are mainly saved and available in Jira. But as Head of Support you also work in Outlook to communicate with customers to solve their issues right away. Your team members also organize themselves mainly in Outlook.

And this is what you’d need nowAll those dates are usually saved in Jira.

Support or executive managers might also use Outlook to communicate with customers and colleagues. Many companies and teams also organize their schedules and appointments natively in Outlook. Once again, this means different data silos and sources of information (Jira and Outlook). 

But this what you’d need: a place for all your dates right here in Confluence. Use Outlook Calendars for Confluence to help you display all necessary information (either from Outlook or from Jira) right where you work.Outlook Calendars for Confluence lets you combine the data and share everything in a team calendar. 

Sync your Jira dates along with Outlook dates in your Confluence calendar and organize your team:

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