Our customers are high on the agenda . We and we always put service & support first and we focus on fulfilling and solving . It is important for us to solve our customer’s issues quickly and mostly, reach out to them personally to talk things through.
It is It’s our goal to provide “zero disruption” when using our products. We want our customers to enjoy smarter workflows with our apps and that we offer a high-quality support whenever they need ita smooth and intuitive in-product experience and a helping hand at any time.
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Response Times
As soon as you raise a support ticket at yasoon, we will respond within 24 business hours from the time you raised the ticket. It is important for us, that you get the help you need in time in order to keep on working with our apps just as you are used to.
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Business hours
Our business hours are Monday – Friday, 8 AM – 7 PM CET.
yasoon is closed on major German Holidays.
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However, repeating matters are already included in our FAQ-section to provide helpful information and help for our customers in the first place.
Requests made through our forums will be responded on a best-effort basis.
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risk
complexity
changes to an API requirement
code used by third party add-ons or
infrastructure that we would usually reserve for a platform release
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#k15t Text [wird dann gelöscht, war die Basis]
Our customers are the most important priority for everyone at K15t. Our goal is that all our customers are completely satisfied with our products and any interactions with our team.
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