Versions Compared

Version Old Version 9 New Version 10
Changes made by

Tamara Braun

Tamara Braun

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Microsoft 365 for Jira is, until now, the deepest integration between Jira and Microsoft 365 on the market.

...

Check out our plans for 2021 both for Microsoft 365 for Jira in general as well as for our apps' features!

Table of Contents

...

Microsoft 365 for Jira

...

Focus Topic

Features JSM

Features Jira Software

JSM portal in Teams

  • “My requests” view in Teams

Chat improvements & Automation

  • Allow every agent to view the chat in Jira (even when they are not a participant of the chat)

    Status
    titleshipped

  • Allow other agents to join the chat

  • Backup chat to comments/file (manually only)

  • Integration with Jira Automation

  • View chat in customer portal

  • Minor improvements only

Notifications

  • Customer notifications by bot

  • Configurable card layout

  • Configure which updates are posted to Teams

  • Live cards

Chat & Jira Software improvements

  • Chat with external customers

    Status
    titletentative

  • Board view in Teams

  • Own issues tab

  • Create Issue improvements

Advanced features

  • Auto-backup of chat after ticket is resolved

  • Queue(s) in channel tab + notifications

...