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Microsoft 365 for Jira is, until now, the deepest integration between Jira and Microsoft 365 on the market.

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Table of Contents

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Microsoft 365 for Jira

🎯 Coming soon:

(thumbs up) Our plans for 2021:

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Teams

🎯 Coming soon:

  • Agent comments in Jira will be pushed to the customer as a Teams notification

(thumbs up) Our plans for 2021:

Focus Topic

Features JSM

Features Jira Software

JSM portal in Teams

  • “My requests” view in Teams

Chat improvements & Automation

  • Allow every agent to view the chat in Jira (even when they are not a participant of the chat)

    Status
    titleshipped

  • Allow other agents to join the chat

  • Backup chat to comments/file (manually only)

  • Integration with Jira Automation

  • View chat in customer portal

  • Minor improvements only

Notifications

  • Customer notifications by bot

  • Configurable card layout

  • Configure which updates are posted to Teams

  • Live cards

Chat & Jira Software improvements

  • Chat with external customers

    Status
    titletentative

  • Board view in Teams

  • Own issues tab

  • Create Issue improvements

Advanced features

  • Auto-backup of chat after ticket is resolved

  • Queue(s) in channel tab + notifications

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Emails

🎯 Coming soon:

(thumbs up) Our plans for 2021:

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Meetings

🎯 Coming soon:

(thumbs up) Our plans for 2021:

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To Do

🎯 Coming soon:

(thumbs up) Our plans for 2021:

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📢 Feedback

Our customers’ feedback makes a difference and influences our roadmap. Thus, it is important for us to hear your thoughts on features and our roadmap in general.

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