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  • Customize the card that is posted to Microsoft Teams from an issue

  • Agent comments in Jira will be pushed to the customer as a Teams notification

  • Creating support tickets in a Microsoft Teams JSM-Tab for Jira Service Management Server / Data Center

Our Future plans for 2021:

Focus Topic

Features JSM

Features Jira Software

Chat improvements & Automation

  • Allow other agents to join the chat

  • Backup chat to comments/file (manually only)

  • Integration with Jira Automation

  • View chat in customer portal

  • Minor improvements only

Notifications

  • Customer notifications by bot

  • Personal notifications

  • Configurable card layout

  • Configure which updates are posted to Teams

  • Live cards

Chat & Jira Software improvements

  • Chat with external customers

    Status
    titletentative

  • Board view in Teams

  • Own issues tab

  • Create Issue improvements

Advanced features

  • Auto-backup of chat after ticket is resolved

  • Queue(s) in channel tab + notifications

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Emails

Coming soon:Future plans:

Focus Topic

Features in Jira

Features in Outlook

Jira improvements

  • Notify issue watchers when new email arrives in linked conversation

  • Make emails visible in mobile app

  • Email and conversation sharing from Outlook to the Jira issue for Jira Server / Data Center

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Shared mailbox

  • Send on behalf of from Jira

  • Support for sharing emails from shared mailbox

  • Support Office add-in in shared mailbox

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Meetings

Coming soon:

  • UI improvements for scheduling meetings and calling people

Our plans for 2021:Future plans:

Focus Topic

Feature

Better integration with Teams

  • Teams channel calendar

  • Issue view in teams meeting

  • Show scheduled project meetings in Jira

Automation

  • Support sending out meeting requests programatically

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To Do

Coming soon:

Our plans for 2021:Future plans:

Focus Topic

Feature

Sync improvements

  • Sync issues with @-mentions

  • Sync issues for current sprint only

  • Create issues from To Do

Server / Data Center

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📢 Feedback

Our customers’ feedback makes a difference and influences our roadmap. Thus, it is important for us to hear your thoughts on features and our roadmap in general.

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