Page Comparison

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Chat with external customers titleBoard view in Teams

Own issues tab

Create Issue improvements

Focus Topic	Features JSM	Features Jira Software
Chat improvements & Automation	Allow other agents to join the chat Backup chat to comments/file (manually only) Integration with Jira Automation View chat in customer portal	Minor improvements only
Notifications	Customer notifications by bot Personal notifications	Configurable card layout Configure which updates are posted to Teams Live cards
Chat & Jira Software improvements
Status
			tentative	Advanced features	Auto-backup of chat after ticket is resolved Queue(s) in channel tab + notifications

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Emails

Future plans:

Focus Topic	Features in Jira	Features in Outlook
Jira improvements	Notify issue watchers when new email arrives in linked conversation Make emails visible in mobile app Email and conversation sharing from Outlook to the Jira issue for Jira Server / Data Center
Shared mailbox	Send on behalf of from Jira Support for sharing emails from shared mailbox	Support Office add-in in shared mailbox

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