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Microsoft 365 for Jira is the leading full-scale integration between Jira and Microsoft 365.

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Our plans for later in 2021:

  • To Do integration for Jira Server / Data Center

  • File sharing

  • One-time-login for all features

  • Integration with Teams / Sharepoint files

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Microsoft Teams

Coming soon:

  • Customize the card that is posted to Microsoft Teams from an issue

  • Agent comments in Jira will be pushed to the customer as a Teams notification

  • Creating support tickets in a Microsoft Teams JSM-Tab for Jira Service Management Server / Data Center

Our plans for 2021:

Focus Topic

Features JSM

Features Jira Software

Chat improvements & Automation

  • Allow other agents to join the chat

  • Backup chat to comments/file (manually only)

  • Integration with Jira Automation

  • View chat in customer portal

  • Minor improvements only

Notifications

  • Customer notifications by bot

  • Personal notifications

  • Configurable card layout

  • Configure which updates are posted to Teams

  • Live cards

Chat & Jira Software improvements

  • Chat with external customers

    Status
    titletentative

  • Board view in Teams

  • Own issues tab

  • Create Issue improvements

Advanced features

  • Auto-backup of chat after ticket is resolved

  • Queue(s) in channel tab + notifications

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