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Microsoft 365 for Jira is, until now, the deepest leading full-scale integration between Jira and Microsoft 365 on the market.

However, And there are still a lot more features and innovations we are working oncoming up. Watch our app on the Atlassian marketplace to stay-up-to-date on news and latest releases. Alternatively, watch our release notes!Check out our plans for 2021 both for .

Here is what’s on our roadmap:

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Microsoft 365 for Jira

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Table of Contents

Microsoft 365 for Jira

🎯 Coming soon:

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- overall improvements and features

Coming soon:

Our plans for 2021:

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Teams

🎯Coming soon:

  • Agent comments in Jira will be pushed to the customer as a Teams notification

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Our plans for 2021:

Focus Topic

Features JSM

Features Jira Software

JSM portal in Teams

  • My requests” view in Teams

Chat improvements & Automation

  • Allow

every agent to view the chat in Jira (even when they are not a participant of the chat)
Status
titleshipped
Allow
  • other agents to join the chat

  • Backup chat to comments/file (manually only)

  • Integration with Jira Automation

  • View chat in customer portal

  • Minor improvements only

Notifications

  • Customer notifications by bot

  • Configurable card layout

  • Configure which updates are posted to Teams

  • Live cards

Chat & Jira Software improvements

  • Chat with external customers

    Status
    titletentative

  • Board view in Teams

  • Own issues tab

  • Create Issue improvements

Advanced features

  • Auto-backup of chat after ticket is resolved

  • Queue(s) in channel tab + notifications

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Emails

🎯Coming soon:(thumbs up)

Our plans for 2021:

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Meetings

🎯Coming soon:(thumbs up)

  • UI improvements for scheduling meetings and calling people

Our plans for 2021:

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To Do

🎯Coming soon:

(thumbs up)Our plans for 2021:

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📢 Feedback

Our customers’ feedback makes a difference and influences our roadmap. Thus, it is important for us to hear your thoughts on features and our roadmap in general.

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Info

Let us know! Your opinion is important for us!

Info

You want to show us your use case or send a feature request?
Happy to hear your thoughts!