Only available for Jira Cloud and Microsoft 365 (Office 365).
Requires the The feature needs to be turned on activated by your administrator: Configure email sending.
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Initiate
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an email conversation in Jira
To initiate a conversation you can choose one of the following:
“Send mail” action
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“Share as Email” issue tool
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“Related Mails” web panel
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send a new email from within Jira you can most conveniently do so via our “send mail” action button right in your Jira issue (bar).
Alternatively, you can open the menu in your Jira issue (right hand corner) and start a new email right here.
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Compose an email
You can now compose you mail your email just like you would in Outlook. When sending the mailemail, you can choose from the Sharing Options just like you would when creating an issue in Outlook, : see Send & share emails.
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The created mail email can then be seen by all users selected in the Sharing Options in the Emails: Related Emails web panel.
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related emails web panel (see below).
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Related emails web panel
In the Related Emails web panel you can see all emails sent from Jira or shared from Outlook (see Sending & sharing emails).
Conversation
If the whole email conversation was shared (see sharing options), previous emails in the conversation as well as new replies will be visible in Jira. Otherwise only the original email will be shown.
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Actions
You can take certain actions on a related email, depending, if you are a recipient (To or CC).
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Reply all: Reply to all involved persons in the email conversation.
Reply: Only available, if you are a recipient of the email.
Open in Outlook: Only available, if you are a recipient of the email.
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Further information as well as the technical reference on shared office items can be found here:
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