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To set-up the Teams feature of Microsoft 365 for Jira you have to take following steps.
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Step 1: Activate Teams feature
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🧭 Learn more about the activation of features
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Step 2: Install Microsoft Teams app
The Teams feature only unfold its full potential, when the Microsoft Teams app is installed.
It is a prerequisite to use Jira features in Microsoft Teams.
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Follow the steps to start the installation right away:
⬇ Install the Microsoft Teams app (either
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Install the Microsoft Teams app for Jira Server/Data Center
If you’re using Jira Server or Data Center there are some special steps to follow.
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Step 3: Set-up the customer portal
Allow your internal customers to raise support tickets right from Microsoft Teams.
🧭 Configure the customer portal (either
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Why Microsoft Teams app
Installing the Microsoft Teams app is a prerequisite for Microsoft 365 for Jira when activating the Teams feature.
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Microsoft Teams app required
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To access Jira features in Teams and start MS Teams channel conversations in Jira. |
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Microsoft Teams app not required
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To only start MS Teams chats in Jira. |
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Feature configuration options
If you like, you can configure the Teams feature to a certain extent.
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