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This article details our recommendation on how to include our app in your internal project workflow & communication.

Table of Contents

TLDR;

Our recommendation is to move as much discussion as possible to Microsoft Teams, as it’s much more suited for the task. Use Jira comments only for status updates and to capture issue relevant decisions.

Jira Comments

Teams Channel Conversation

Teams Chat

  • Status updates

  • Decisions

  • Discussions with open audience, not limited to certain participants

  • Currently the most feature rich way to discuss in Teams

  • Private / confidential discussions (like support chats)

  • On-going communication for a longer period of time

  • Discussions with participants that are not part of the usual channel(s)

When to choose Jira comments vs. a Microsoft Teams discussion

When we started using the app in our team, it became clear that we needed at least some form of guidance of when to use what. Up until we had our own app, we always had discussions about Jira issues in the comments section of Jira. This has a few downsides though:

...

For everything else, we now use Microsoft Teams to discuss the issue. This makes Microsoft Teams the front and center of our internal communication and gets rid of unnecessary notifications via email / push.

Microsoft Teams channel vs. group chat

Our app offers two different ways of integrating a Microsoft Teams discussion into Jira.

...