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Our recommendation is to move as much discussion as possible to Microsoft Teams, as it’s much more suited for the task. Use Jira comments only for status updates and to capture issue relevant decisions.

Jira Comments

Teams Channel Conversation

Teams Chat

  • Status updates

  • Decisions

  • Discussions with open audience, not limited to certain participants

  • Currently the most feature rich way to discuss in Teams

  • Private / confidential discussions (like support chats)

  • On-going communication for a longer period of time

  • Discussions with participants that are not part of the usual channel(s)

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When to choose Jira comments vs. a Microsoft Teams discussion

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