Page Comparison

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Email and conversation sharing from Outlook to the Jira issue for Jira Server / Data Center

Our plans for later in 20212022:

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Customize the card that is posted to Microsoft Teams from an issue
Agent comments in Jira will be pushed to the customer as a Teams notificationIntegration with Jira Automation
Board view in Teams

Future plans:

Focus Topic	Features JSM	Features Jira Software
Chat improvements & Automation	Backup chat to comments/file (manually only) Integration with Jira Automation View chat in customer portal	Minor improvements only
Notifications	Customer notifications by bot Personal notificationsPersonal notifications Customer notifications (e.g. agent comments) will be pushed to the customer as a Teams notification Notifications for Jira issue changes in chats	Configurable card layout Configure which updates are posted to Teams Live cards
Jira Software improvements		Board view in Teams Own issues tab Create Issue improvements

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Focus Topic	Features in Jira	Features in Outlook
Jira improvements	Notify issue watchers when new email arrives in linked conversation Make emails visible in mobile app Email and conversation sharing from Outlook to the Jira issue for Jira Server / Data Center
Shared mailbox	Send on behalf of from Jira Support for sharing emails from shared mailbox Support Office add-in in shared mailbox

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Meetings

Future plans:

Focus Topic	Feature
Better integration with Teams	Teams channel calendar Issue view in teams meeting Show scheduled project meetings in Jira
Automation	Support sending out meeting requests programatically

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