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By clicking on a button → a new window / dialogue opens → Compose an email just like you would in Outlook (it is actually the same interface you’re used to)
You can CC colleagues and add issue details, too.
Before sending the email → Choose from the sharing options just like in Outlook
(see Send & share emails)Schedule Send / “Send later”: You can choose to delay the sending of the email to a certain time.
Send “on behalf of” or alias: Choose an email adress in the “From” field. This works just like the “From” field in Outlook and relies on the same permissions. You can also configure “From” options centrally in the global app settings “Email settings” → “Send Email Settings” and on a project level in the “Outlook Email” project settings. On project level you can set a mailbox as default, so it will be filled automatically.
For Jira Service Management projects only: Add recipients as “request participants”: You can choose whether you would like to add the recipients of an email (to, cc) as request participants for existing users or create new customer users if necessary (screenshot below)
When finished → Click on “Send”.
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