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Overall improvements and app features coming soon:

  • Integration with Jira Automation (Starting chats, sending channel messages, email, meetings)

  • Templates for chats & meetings

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Microsoft Teams

Coming soon:

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Future plans:

Focus Topic

Features JSM

Features Jira Software

Notifications

  • Personal notificationsCustomer notifications (e.g. agent comments) will be pushed to the customer as a Teams notification

  • Configurable card layout

  • Notifications for Jira issue changes in chats Configurable card layout(currently JSM only)

Jira Software improvements

  • Own issues tab

  • Create Issue improvements

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Emails

Future plans:

Focus Topic

Features in Jira

Features in Outlook

Jira improvements

  • Notify issue watchers when new email arrives in linked conversation

  • Make emails visible in mobile app

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