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  1. Instance Data
    We store information about your instance. This contains the URL, Jira Version, installed Jira for Outlook addon version and license data.
    These data are sent to our server during the initial registration. They are send via the browser of the user - Jira does not need to be connected to the internet.
  2. User DataWhen installing the addin, we get name and email address of each user. This is used for educational emails as well as distributing updates.
  3. Configuration Data
    All settings you make in the Admin area like default settings or template settings are stored on our servers so we can distribute them to the Outlook clients.
  4. Transactional data
    To identify related Jira issues across devices, we save mappings of email IDs and Jira issue keys. This looks like the following
conversation Idmail IduserIdappJiraData
AAQkADQ2ZWI1NWUzLWFjNTgtNDhkNi05MTRlLTE0ZjkzYjhiZmIxYgAQACGaySOzKTNItlx6EtoJ8kc
AAQkADQ2ZWI1NWUzLWFjNTgtND hkNi05MTRlLTE0ZjkzYjhiZmIxYg AQACGaySOzKTNItlx6EtoJ8kc=<
AM4PR0501MB272391106D5F7A7805F586AD9CC40@AM4PR0501MB2723
AM4PR0501MB272391106D5F7 A7805F586AD9CC40@AM4PR0 501MB2723.eurprd05.prod. outlook.com>1220Jira{"id": "10710", "key": "ITSM-34", "projectId": "10200"}

Which data are not stored?

We do not store any personal or business related data. We explicitely do not store:

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