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Feature overview
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Open Jira Service Management tickets on behalf of a sender and enable them to track their email request via the Service Management portal.
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In order to create new Jira issues based on email content in Outlook, the following set-up and configuration needs to done:
Step 1: Activate email feature in the admin settings
Status colour Blue title JIRA ADMIN TO DO Step 2: Decide on Outlook add-in (Office vs. COM add-in)
Status colour Yellow title MS 365 ADMIN TO DO Step 3: Install the Outlook add-in
orStatus colour Yellow title MS 365 ADMIN TO DO Status colour Green title USER TO DO
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