In certain environments, installing the Teams app might not be possible, not even by the team owner.
There are three ways to enable the app anyway, though an approval of a Microsoft Teams administrator will be required.
Option 1: Allow team owners to install apps by themselves
| Status | ||||
|---|---|---|---|---|
|
| Status | ||||
|---|---|---|---|---|
|
| Info |
|---|
This is the option Microsoft recommends. This option is active by default. |
AzureAD portal
Deployment options
Typically, the Microsoft Teams team owner can independently install the MS Teams - Smart Connect app in their teams where needed and useful.
Who is in charge?
The Microsoft Teams team owner typically installs the MS Teams - Smart Connect app for their teams or for specific / all users.
If not possible, the Microsoft Teams admin needs to take action (see: Deployment Teams app). They install the app centrally or for specific teams.
In some cases, the Microsoft admin has to change settings to allow the installation of third party apps for their team owners (see: Exception: environment restrictions).
| Anchor | ||||
|---|---|---|---|---|
|
📌 Follow instructions below if:
the team owner cannot install (or is not allowed to install) the app on their own
the Microsoft Teams admin wants to deploy the app centrally for teams
MS Teams admin center
| Status | ||||
|---|---|---|---|---|
|
Go to your MS Teams admin center → manage apps.
Search for our app → Select it → “Add to team”.
👏 There is nothing more to do for the MS teams owner.
| Note |
|---|
In case the app is not allowed by default, it might also be necessary to allow the app first (see: Exception: environment restrictions). |
Deploy app to (all/specific) users
📌 Follow instructions below if:
the team owner cannot install (or is not allowed to install) the app for the users
the Microsoft Teams admin wants to deploy the app centrally for users
MS Teams admin center
| Status | ||||
|---|---|---|---|---|
|
Go to “Setup policies” → choose the relevant policy → add “apps” and add “Smart Connect for Jira”.
Below you can also decide to pin the app in your sidebar.
You want to install the app into a MS Team team? Follow instructions here.
| Anchor | ||||
|---|---|---|---|---|
|
By default, the option for team owners to independently install applications is typically enabled.
If this is not the case, action must be taken by your MS 365 administrator or MS Teams administrator.
In some cases, there may be environments where the owner of a Microsoft Teams team is restricted from installing apps independently for their teams or users.
To enable the installation, please follow the steps outlined below.
AzureAD portal
| Status | ||||
|---|---|---|---|---|
|
Permit app installation by going to: AzureID Portal User Settings
And allow team owners to install apps by themselves.
MS Teams admin center
| Status | ||||
|---|---|---|---|---|
|
Go to app permission policies.
Choose the policy that is assigned to your Jira users in Teams (if you just have the global one, choose this.) Click on it …
MS Teams admin center
| Status | ||||
|---|---|---|---|---|
|
…. and allow the installation of 3rd party apps by the applicable app permission policy (or just allow the installation for our Microsoft Teams - Smart Connect for Jira app.) in the next step.
🚀 The MS teams owner can now install our Smart Connect app in their team.
| Note |
|---|
Please note: It may take up to 24 hours for the app to be visible for users in Teams. |
Option 2: Install the app for certain teams manually
| Status | ||||
|---|---|---|---|---|
|
| Status | ||||
|---|---|---|---|---|
|
| Info |
|---|
If non of the above works, Microsoft Teams administrators can also add apps on an individual basis. |
MS Teams admin center
Go to your MS Teams admin center → manage apps.
Search for our app → Select it → “Add to team”.
👏 There is nothing more to do for the MS teams owner.
| Note |
|---|
In case the app is not allowed by default, it might also be necessary to allow the app first (see above). |
Option 3: Choose the app to be installed for all/certain users by default
MS Teams admin center
Go to Setup policies → choose the relevant policy → add apps and add Smart Connect for Jira.
Below you can also decide to pin the app at the side bar.
However, you still need to install the app in a Team if you want to use it there (see step 2)Heads up
In case you see this error below, it usually works and the app should be installed. There currently seems to be a bug on the Microsoft side regarding this.
