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We provide primary configuration options at the admin level (refer to: admin configuration) and additional smaller configurations tailored for individual users (refer to:user configuration).
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Mail subject and body
Sender and recipients (JSM projects: add “request “issue participants”)
Email access (sharing options from within Jira)
Receipts (delivery and read receipt)
Dialog configurations
e.g. email sent >> add as “issue “issue participant”: You can choose whether you would like to add the recipients of an email (to, cc) as request participants for existing users or create new customer users, if necessary.
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Working with Outlook emails in Jiradoes not need specific requirements to be met. This feature comes automatically when activating the email feature in the admin settings. For more admin relevant details, please refer to the activation guide.
To effectively leverage Jira features in Outlook, including the ability to create new Jira issues directly from your emails, you must install our free Outlook add-in. For additional information, please visit this page: features in Outlook.
After activating the email feature, please take a moment to check out the initial administrator admin configurations. Follow links to learn more on:
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