...
1.3 Confidential Information is information that a reasonable third party would consider worthy of protection or that is marked as confidential; this may also be information that becomes known during an oral presentation or discussion. Confidential Information may only be used for the purpose of fulfilling the obligations arising from the Contract. The obligation of confidentiality does not apply to information that is already lawfully known to the Parties or becomes known outside the contract without breach of a confidentiality obligation.
1.4 The Customer shall be granted retains continuous access to all of the Customer’s data stored on the Provider’s systems at all timesProvider's systems.
1.5 If necessary, the Provider shall be obliged The Provider is obligated to restore all data stored on the Provider’s their systems, if necessary.
1.6 The 6 The Customer may request the data release of the data and export the data at any time. The Provider shall hand over will supply all stored data to the Customer in an easily in a readily accessible format.
1.7 The rights and obligations under Sections 1.4 to 1.6 shall apply in particular in the event of insolvency, resolution or discontinuation of the business operations of the Provider, or in the event of the termination of the contractual arrangements. The Provider shall take appropriate measures to ensure this.
...
2. Service Level Agreement
2.1 The determination of the Service Level Agreement is continuously evaluated and optimized by the Partiessubject to continuous evaluation and optimization by both parties.
3. Obligation to cooperate; support services
...
3.2.1 For the purpose of this contract, ”ICT-related incident“ means a single event or a series of linked events unplanned by the Customer that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity, or confidentiality of data, or on the services provided by the Customer.
3.2.2 The Provider shall provide these services 2 The Provider offers this support free of charge for up to 4 hours per yearannually. Additional efforts support will be charged with a fee of 150$ billed at $150 per hour.
4. Termination
4.1 The Customer shall be entitled to terminate the agreement in the following cases:
...
6.2. Any changes to this DORA Addendum will be announced 6 weeks in advance by email to the designated license named contact and on our trust center.
6.3 Any amendments to this Agreement must be in writing and signed by each party’s authorized representatives (an “Amendment”). Amendments become part of this Agreement.
6.4 Should If individual provisions of the agreement be or become invalid, in whole or in part, this shall not affect the validity of the remaining provisions . In place of the invalid provision, the Parties undertake to agree on a provision that comes closest to the economic purpose of the invalid provisionshall remain unaffected. The Parties agree to replace any invalid provision with one that most closely aligns with the original provision's economic purpose.