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As soon as the email (or the whole email conversation) is shared from Outlook, you can access and send emails from Jira, as well.
The whole conversation including future replies (made in Jira or in Outlook) can now be shared with everyone having access to the Jira issue.
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Configuration
You can enable/disable email sending & sharing in the Jira admin settings of Microsoft 365 for Jira.
Go to “Manage Apps” → “Microsoft 365 for Jira/Outlook Email for Jira” → select “Email /Outlook Settings”.
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By default, we’ll turn on sharing & sending emails, if we detect Microsoft 365. This happens, if any user of the Outlook add-in logs in with their Microsoft 365 account for the first time. |
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This helps, if you want to start off with a more limited or more open configuration by default (see above picture). You can decide more concrete what should be shared and who should be able to see it.
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More information
You want to learn more about the email sharing feature? Check out the links below:
Admin settings: Technical reference
Sharing access to Microsoft 365 items
User
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guides: More about the sharing options in detail
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User guides: Send emails from Jira
User guides: Sharing a conversation / email
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