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Actions in a Microsoft 365 tool are fired, if a specific condition is met in Jira. You can create and configure an action via template. To use it in an automation, copy the Jira Webhook URL in the action template. Alternatively you can also use this Webhook inside your Postfunction if you don’t want to consume a Jira automation.
🚀 Learn more about how to use webhooks here!
Overview actions
Explore the potential and features of our Microsoft 365 actions.
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Send a message in a Teams chat and include the participants of your choice. This action will fire the “Chat created” trigger when completed. The chat creator must be a single user and will always be part of the chat. We recommend to create a new service user until we support dynamic user selection.
Configurable data:
User starting the chat
Other participants (User field)
Title (Template)
Initially posted message (Template)
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Example: Post an additional message after resolving a request to inform the participants that this chat cannot be used for further communication, and advise them to submit a new request if they require further assistance.
Create Teams channel conversation
Post a message in a Teams channel of your choice. This action will fire the “Conversation created” trigger when completed.
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Example: Use a dedicated, monitored Teams channel to be notified of escalating issues, either customer request or in development / operations. This action can be triggered by any Jira automation trigger, e.g. when an issue gets a “Escalated” status, or a critical priority.
Reply Teams channel conversations
Add a comment to all Teams conversations linked to the issue the user posting the reply has access to.
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Example: If the Jira issue goes in the column “done” the action is triggered to export all information in Teams chat and channel conversations to a static HTML PDF file, which will be added to the Jira issue, e. g. for audit purposes. Even if the chat or conversation has been deleted in Microsoft Teams, the static HTML PDF file will still be documented in your Jira issue. Furthermore keywords of the conversation can be added to the comment section.
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