...
Actions in a Microsoft 365 tool are fired, if a specific condition is met in Jira. You can create and configure an action via template. To use it in an automation, copy the Jira Webhook URL in the action template. Alternatively you can also use this Webhook inside your Postfunction if you don’t want to consume a Jira automation.
🚀 Learn more about how to use webhooks here!
...
Example: Post an additional message after resolving a request to inform the participants that this chat cannot be used for further communication, and advise them to submit a new request if they require further assistance.
Create Teams channel conversation
Post a message in a Teams channel of your choice. This action will fire the “Conversation created” trigger when completed.
...
Example: Use a dedicated, monitored Teams channel to be notified of escalating issues, either customer request or in development / operations. This action can be triggered by any Jira automation trigger, e.g. when an issue gets a “Escalated” status, or a critical priority.
Reply Teams channel conversations
Add a comment to all Teams conversations linked to the issue the user posting the reply has access to.
...