When using our Customer Portal app in Teams or using our Outlook add-in in Outlook there are ways to create new customer users automatically. This makes it easier to create new requests within service projects.
Outlook add-in:
Agents have the possibility to raise new issues on behalf of other users. In case the user (sender of the email) does not exist as a customer user yet, Jira will create it automatically. This is not a paid, licensed user, but a JSM customer user.
...
| Info |
|---|
For more details, please see the full article for this feature. |
Customer Portal app in Teams:
In case you don’t sync all your customer users automatically from Microsoft Azure AD, there might be cases where a Teams user does not have a customer user yet.
...