Embed your Jira Service Management customer portal in your Outlook and let your customers quickly raise new requests without leaving their Outlook.
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Prerequisite
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Prerequisites
Configuration of customer portal app in Microsoft Teams
Useful links:
Works with the classic and new Outlook version (desktop and web)
Set-up
Outlook
Go to the “more apps” section in your Outlook.
Click on “Add apps”.
Search Find customer portal
Use the search function to look for your customer portal and select it.
Pick customer portal
Choose the customer portal you want to access in Outlook.
Click on “Add”.
Customer Access customer portal in OutlookAfter you added the customer portal, you can now pin
The customer is now available in Outlook. Pin it to your sidebar, to have it constantly available.
You’re all set to create tickets from Outlook (just as ! Start creating tickets now 
Just like you create tickets from in MS Teams via the portal).
Create support tickets in Outlook
Choose Raise a request typeSelect ticket
Go to your customer portal and select your request type and fill out the fields in the next step.
Raise a ticket
Fill out the fields as shown.
With the latest version of Microsoft 365 for Jira, Forms are fully supported in your customer portal app (in Teams and Outlook).
Raise a ticket
Create the ticket with a click.
Ticket created
After you click “create” a banner will appear in the customer portal, telling you that the ticket has successfully createdcreating the ticket, a banner is telling you, that it has been successfully submitted.
My request tab
Just like in MS Teams, you get an overview of all (open, resolved) tickets right at a glance.
Click on an issue and even get even more details about your ticket.
Share issues via email
Besides the customer portal in Outlook, you can also search for and share Jira issues via email - just like in Microsoft Teams.
Access the Smart Connect for Jira app just like you did with the customer portal.
Search Smart Connect for Jira
Via your sidebar, search for “Smart Connect for Jira” and add add it to your Outlook.
Add Smart Connect for Jira
When selecting the app, click on “Add” and go back to your Outlook inbox to access the feature.
Search for and share issues
Start a new email and access Smart Connect for Jira at the top our your Outlook inbox.
Choose the app …
Search for and share issues
… search for your issue and share it via email.
Share issue by email
Share important information with your team and allow them to access these information (in Jira) with a click.