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description: <BODY>
The body of the email will be filled into the description of the issue or the description-equivalent of the request.summary: <SUBJECT>
The subject of the email will be the summary of the issue.reporter: <SENDER>
This one is a little tricky. See in the dedicated section for Template basics | mapping-<SENDER> below.customfield_*****: <ORGANIZATIONS> (the actual custom field number depends on your instance and is determined accordingly)
If the reporter is found to be an existing customer, the organizations the customer is part of will be pre-filled.
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Mappings
You can decide how the fields of your issue will be pre-filled by adding a mapping for this specific field. If a mapping is not valid for a field it will in most cases be ignored and should not cause an error.
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Mappings that are valid for Text fields can also be included in text.
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