| Table of Contents |
|---|
Feature overview
...
Open Jira Service Management tickets on behalf of a sender and enable them to track their email request via the Service Management portal.
...
In order to create new Jira issues based on email content in Outlook, the following set-up and configuration needs to done:
Step 1: Activate email feature in the admin settings
Status colour Blue title JIRA ADMIN TO DO Step 2: Decide on Outlook add-in (Office vs. COM add-in)
Status colour Yellow title MS 365 ADMIN TO DO Step 3: Install the Outlook add-in
orStatus colour Yellow title MS 365 ADMIN TO DO Status colour Green title USER TO DO
...
Jira Cloud, Jira Server & Data Center
Microsoft 365 & MS Exchange
Email sharing (Picture 2, below area)
...
Jira Cloud,
(Server/DC needs to be publicly available)Status colour Yellow title SERVER COMING SOON Microsoft 365 (requires log-in)