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In certain environments, installing the Teams app might not be possible, not even by the team owner.
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three ways to enable the app anyway, though an approval of a Microsoft Teams administrator will be required.
Option 1: Allow team owners to install apps by themselves
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This is the option Microsoft recommends |
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. This option is active by default. |
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In case your administrator has disabled this option, it’s possible to turn this back on. To do this, please (as an Office 365 administrator) go to the following page in the AzureAD portal (Enterprise applications > Consent & Permissions):
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https://portal.azure.com/#blade/Microsoft_AAD_IAM/ConsentPoliciesMenuBlade/UserSettings |
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AzureAD portal
Permit app installation by going to: AzureID Portal User Settings
And allow team owners to install
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In addition to this setting, please also make sure that installing third party apps is allowed by the applicable app permission policy here:
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MS Teams admin center
Go to app permission policies.
Choose the policy that is assigned to your Jira users in Teams (
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MS Teams admin center
…. and allow the installation of 3rd party apps by the applicable app permission policy (or just allow the installation for our
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Please note: |
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It may take up to 24 hours for the app to be visible for users in Teams. |
Option 2: Install the app for certain teams manually
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If non of the above works, Microsoft Teams administrators can also add apps on |
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an individual basis. |
To do this, please send your administrator to the following page:
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https://admin.teams.microsoft.com/policies/manage-apps |
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MS Teams admin center
Go to your MS Teams admin center → manage apps.
Search for our app → Select it → “Add to team”.
👏 There is nothing more to do for the MS teams owner.
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In case the app is not allowed by default, it might also be necessary to allow the app first (see above). |
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Option 3: Choose the app to be installed for all/certain users by default
MS Teams admin center
Go to Setup policies → choose the relevant policy → add apps and add Smart Connect for Jira.
Below you can also decide to pin the app at the side bar.
However, you still need to install the app in a Team if you want to use it there (see step 2)
Heads up
In case you see this error below, it usually
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works and the app should be installed. There currently seems to be a bug on the Microsoft side regarding this.
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