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In certain environments, installing the Teams app might not be possible, not even by the team owner. There are two ways to enable the app anyway, though an approval of a Microsoft Teams administrator will be required.
Allow team owners to install apps by themselves
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This is the option Microsoft recommends - and also on by default. |
In case your administrator has disabled this option, it’s possible to turn this back on. To do this, please (as an Office 365 administrator) go to the following page in the AzureAD portal (Enterprise applications > Consent & Permissions):
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https://portal.azure.com/#blade/Microsoft_AAD_IAM/ConsentPoliciesMenuBlade/UserSettings |
The option “Group owner consent for apps accessing data” needs to be allowed. This will allow team owners to install the app.
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In addition to this setting, please also make sure that installing third party apps is allowed by the applicable app permission policy here:
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This deployment guide is intended for MS Teams admins and MS admins, if the team owner encounters issues installing the Smart Connect app independently.
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The typical installation process can be followed. See here: Install Smart Connect app 🚀 |
Deploy app to (all/specific) teams
MS Teams admin center
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Got to “Teams apps” → “Manage apps”.
Search for “Smart Connect” and select our app.
MS Teams admin center
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After selecting the app → click on “Add to team” → search for all or specific teams → “Apply” and the app will be available for those teams selected.
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If the app is not permitted by default, you may need to grant permission for the app to function properly. (see: Exception: environment restrictions). |
Deploy app to (all/specific) users
MS Teams admin center
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Go to “Teams apps” → “Setup policies”.
Choose a policy to deploy the app for your users.
Deploy the app
Click on “Add apps” → choose a policy in the sidebar → search for our “Smart Connect app” and add it.
Pin the app
After you have deployed the app successfully, you can pin the app in your MS Teams sidebar.
Go to the section “Pinned apps” → “Add apps” → Pick Smart Connect app and add to the list.
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By default, the option for team owners to independently install applications is typically enabled. If this is not the case, action must be taken by your MS 365 administrator or MS Teams administrator.
In some cases, there may be environments where the owner of a Microsoft Teams team is restricted from installing apps independently for their teams or users.
To enable the installation, please follow the steps outlined below.
AzureAD portal
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Permit app installation by going to: AzureID Portal User Settings and allow team owners to install apps by themselves.
MS Teams admin center
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Go to “Teams apps “ → choose “permission policies”.
Choose the policy that is assigned to your Jira users in Teams (
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MS Teams admin center
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Allow the installation of 3rd party apps (or just allow the installation for our
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Please note: |
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It may take up to 24 hours for the app to be visible for users in Teams. |
Install the app for certain teams manually
In case it’s not possible to turn on the above options, Microsoft Teams administrators can also add apps on a case by case basis.
To do this, please send your administrator to the following page:
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https://admin.teams.microsoft.com/policies/manage-apps |
Search for the “Smart Connect for Jira” app, and add it to the requested team using the “Add to team” button. In case the app is not allowed by default, it might also be necessary to allow the app first.
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Please note, in case you see this error below, it usually still worked correctly, and the app should be installed. There currently seems to be a bug on the Microsoft side regarding this.
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Heads up
If you see the error message below, the app should install without issue. It seems there is a bug on Microsoft's end causing this problem.
User can install the Smart Connect app on their own, if they have respective permissions to do so. This can be useful for testing reasons.