Page Comparison

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Customer Access Requirements/Questions for Login/Account management

Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?

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Does the system to purchase support setting custom complex password policy ?

We do not have an own account management. In general not really applicable: We do not have an own account management. We're using Microsoft and Atlassian accounts and inherit all security settings from Atlassian/ Microsoft.

Network

Do you operate a VPN that allows remote access to your network?

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Yes, we have comprehensive logging, including security events, for all relevant services.

Server/Infrastructure

Operating system that are currently in use on your Server:

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We keep the root password in a secure location (e.g., in an envelope in a safe). It is retrieved only when absolutely necessary. Processes are in place to ensure accountability, and the password is changed after every useaccountability, and the password is changed after every use.

Does the Third Party (or sub-processor) ensure the IT Facilities (Data Centre) that holds customer data, is protected against attacks, accidental damage, natural hazards and unauthorised physical access?

Yes. All customer facing infrastructure is hosted on AWS. Data is stored in Germany. However, our products and services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. Your information may be transferred and processed by third-parties outside the country where you use our services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information). We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR), and that any international data transfers be made under a recognized basis such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.

Does the Third Party employ Intrusion Detection System (IDS)/Intrusion Prevention System (IPS), Firewalls and other network security services to protect customer services? Please list all services with vendors.

We have signature- and/or anomaly-based IDS/IPS in place, and sensors are in place at strategic points throughout the network. We have firewalls for filtering all inbound and outbound traffic.

Does the Third Party use documented secure build configs for Operating System (OS) and Databases (DBs) supporting customer data?

Restrictions on Software Installation Rules governing the installation of software by users shall be established and implemented in accordance with the Yasoon GmbH Information Security Policy.

Backups

Do you sync data to a different site in near real time?

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Do you have the capability to recover data for a specific customer in the case of a failure or data loss?

We do have backups of our data and our backend services are spread across different regions, with a DNS loadbalancer in place.

Do you have a retention procedure?

We shall retain data as long as the company has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it shall be securely disposed of or archived. Data owners, in consultation with legal counsel, may determine retention periods for their data.

Client Workstations

Do you have operating system hardening and/or build standards for client systems?

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Users are local administrators on their machines. Since we are a small IT company with only IT trained employees. We confirm that admin access is regularly reviewed.

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No, all Operating System versions are supported.

Data Management (DPA - Data Processing Addendum (yasoon.com)

Are data input and output integrity routines (i.e., reconciliation and edit checks) implemented for application interfaces and databases to prevent manual or systematic processing errors or corruption of data?

We use Amazon RDS and DynamoDB to store our data. Both are encrypted on the file-system level with AWS KMS keys. We are using an up-to-date ORM in our code to prevent SQL injection attacks. Additionally we validate input for consistency.

Do you utilise utilize Data Loss Prevention (DLP) tools via any of the following data transfer methods: email, HTTP/S or portable media?

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All customer data that are stored in our environment are encrypted on data drive level.
Additionally there are data we consider sensitive (e.g. access tokens) not even our support staff should have access to. These data are additionally encrypted within the database with AES-256.

Which data are stored?

We only store content that has been explicitly created by our apps. The exact data varies by used features.

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Technical security testing (3rd party penetration tests)

Does an independent third party regularly perform penetration tests on all systems used to provide services to customers?

Yes. We run a Bug-Bounty-Programm on bugcrowd to encourage security researches looking for vulnerabilities and claim their bug bounties. We run pen-tests multiple times per year.

Are you willing to share a management summary of the most recent penetration testing reports?

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What industry-recognised qualifications and experience are held by the people who undertake your security testing?

Software engineer.

Security at the Office

Are all facilities used exclusively by your company, or are some shared?

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• Staffed reception desk

• Guards (shared by entire building)

• Motion detectors, Alarms

• Electronic access control (e.g., swipe cards)

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Do you have an auditable process in place for granting and revoking physical access to office facilities? Are physical entry logs kept for at least six months?

Yes and yes.

Do you have a clear desk policy that also requires unattended equipment to be appropriately locked down e.g. Screen Lock, securing laptops with a cable etc.?

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All of these are well protected and locked away. Only a few IT employees have physical access to networking equipment.

Asset Management

Are all IT assets recorded in an up-to-date inventory? Please describe how IT assets are recorded. (e.g. a central database, excel spreadsheets etc.)

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Do all assets maintained in the inventory have a designated business owner?

Yes.

Personell Security

Do you have written job descriptions for employees with access to confidential or sensitive information?

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Yes, Roles are defined on Azure Entra Id and tied to the job role. Exceptions are handled by tickets and monitored at least once a year.

Are the roles defined in a way that ensures segregation of duties? e.g. ensuring someone raising a change cannot also approve it.

Yes.

Security Controls

Select the controls you currently maintain as elements of your information security and privacy program:

• An external policy or notice to the public, users, or customers, describing how you protect the security and privacy of data

• Written internal policies, guidelines, and documented practices for the safe handling and protection of data

• Internal audits of the security and privacy program

• Third-party audits of the security and privacy program

• A risk assessment and risk management process to regularly review the threats your company is exposed to

• A program to ensure security in your human resources processes

• A process to ensure that your service providers and subcontractors are capable of taking appropriate steps to protect sensitive data and systems

• Processes and procedures to ensure that security incidents are discovered in a timely manner and dealt with effectively

• A change management process to ensure that all changes to networks, systems, and processes are appropriately reviewed

Audits

How often are internal information security and privacy audits performed?

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