03 Aug 2020Effective date: September 1st, 2024
This document outlines the privacy policy for all our products. In general terms, all data we collect during the use of our products is solely used to support features, improve the products or help us troubleshoot issues. We are a product company, not a data company - data will always be used to create better products, not revenue.
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Yasoon GmbH (collectively, “yasoon,” “we,” or “us”) respects the privacy of its customer data.
This Services Privacy Policy (or “policy”) covers our privacy practices with respect to the collection, use, and disclosure of information obtained in connection with the purchase and use of our products and related support and expert services, collectively called “our services” (includes all services/applications/platforms).
Please see our standard Privacy Statement for details on our privacy practices with respect to data collected on our websites and at events.
For the purposes of this policy:
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All yasoon products are designed to store as little data as possible on our infrastructure to limit the implications of a data breach to a minimum. Yasoon will continuously invest into protecting the data of its customers and users.
Retention
We retain general information where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).After that time, we keep the data for at least 12 months to provide a seamless continuation of the service afterwards - e.g. in the form of periodic database backups
.The table below indicates the retention time frames for various data types.
Purpose | Data | Retention |
|---|---|---|
Contact / Information | Customer email address | indefinite |
Support | Customer email address and shared data within the tickets | indefinite |
Error Logging | Customer logfiles | 60 days |
Incident Management | Server logs files | 365 days |
Product infrastructure | Customer data (login data, templates, etc.) | 60 days after contract termination |
International data transfers
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Should you wish to exercise any of your rights, or if you should have any questions concerning your rights, please contact us using the information in “Contact Us” Information” section.
We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity.
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Yasoon provides the following contact information
Email: contact@yasoon privacy@yasoon.com
For written inquiries, you may contact us at:
Yasoon GmbH
Glücksteinallee 69
68163 Mannheim
Germany
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