...
Yes, we have comprehensive logging, including security events, for all relevant services.
Server/Infrastructure
Operating system that are currently in use on your Server:
...
We keep the root password in a secure location (e.g., in an envelope in a safe). It is retrieved only when absolutely necessary. Processes are in place to ensure accountability, and the password is changed after every use.
Does the Third Party (or sub-processor) ensure the IT Facilities (Data Centre) that holds customer data, is protected against attacks, accidental damage, natural hazards and unauthorised physical access?
Yes. All customer facing infrastructure is hosted on AWS. Data is stored in Germany. However, our products and services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. Your information may be transferred and processed by third-parties outside the country where you use our services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information). We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR), and that any international data transfers be made under a recognized basis such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.
Does the Third Party employ Intrusion Detection System (IDS)/Intrusion Prevention System (IPS), Firewalls and other network security services to protect customer services? Please list all services with vendors.
We have signature- and/or anomaly-based IDS/IPS in place, and sensors are in place at strategic points throughout the network. We have firewalls for filtering all inbound and outbound traffic.
Does the Third Party use documented secure build configs for Operating System (OS) and Databases (DBs) supporting customer data?
Restrictions on Software Installation Rules governing the installation of software by users shall be established and implemented in accordance with the Yasoon GmbH Information Security Policy.
Backups
Do you sync data to a different site in near real time?
...
Do you have the capability to recover data for a specific customer in the case of a failure or data loss?
We do have backups of our data and our backend services are spread across different regions, with a DNS loadbalancer in place.
Do you have a retention procedure?
We shall retain data as long as the company has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it shall be securely disposed of or archived. Data owners, in consultation with legal counsel, may determine retention periods for their data.
...
Users are local administrators on their machines. Since we are a small IT company with only IT trained employees. We confirm that admin access is regularly reviewed.
...
No, all Operating System versions are supported.
Data Management (DPA - Data Processing Addendum (yasoon.com)
Are data input and output integrity routines (i.e., reconciliation and edit checks) implemented for application interfaces and databases to prevent manual or systematic processing errors or corruption of data?
...
All customer data that are stored in our environment are encrypted on data drive level.
Additionally there are data we consider sensitive (e.g. access tokens) not even our support staff should have access to. These data are additionally encrypted within the database with AES-256.
Which data are stored?
We only store content that has been explicitly created by our apps. The exact data varies by used features.
...
Yes, Roles are defined on Azure Entra Id and tied to the job role. Exceptions are handled by tickets and monitored at least once a year.
...
An external policy or notice to the public, users, or customers, describing how you protect the security and privacy of data
Written internal policies, guidelines, and documented practices for the safe handling and protection of data
Internal audits of the security and privacy program
Third-party audits of the security and privacy program
A risk assessment and risk management process to regularly review the threats your company is exposed to
A program to ensure security in your human resources processes
A process to ensure that your service providers and subcontractors are capable of taking appropriate steps to protect sensitive data and systems
Processes and procedures to ensure that security incidents are discovered in a timely manner and dealt with effectively
A change management process to ensure that all changes to networks, systems, and processes are appropriately reviewed
Audits
How often are internal information security and privacy audits performed?
...