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By clicking on a button → a new window / dialogue opens → Compose an email just like you would in Outlook (it is actually the same interface you’re used to)
You can CC colleagues and add issue details, too.
Before sending the email → Choose from the sharing options just like in Outlook
(see Send & share emails)Schedule Send / “Send later”: You can choose to delay the sending of the email to a certain time.
Send “on behalf of” or alias: Choose an email address (e.g. shared mailbox) in the “From” field. This works just like the “From” field in Outlook and relies on the same permissions. You can also configure “From” options centrally in the global app settings “Email settings” → “Send Email Settings” and on a project level in the “Outlook Email” project settings. On project level you can set a mailbox as default, so it will be filled automatically. This might be handy for shared mailbox use-cases.
For Jira Service Management projects only: Add recipients as “request participants”: You can choose whether you would like to add the recipients of an email (to, cc) as request participants for existing users or create new customer users if necessary (screenshot below)
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Reply all: Reply to all involved persons in the email conversation.
Reply: Only available, if you are a recipient Reply to the sender of the email.
Open in Outlook: Only available, if you are a recipient of Open the email in Outlook on the web.
Unlink: Only available, if you are a recipient of the emailUnlink the email from the Jira issue so it won’t be visible anymore.
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Feature requirements
In order to send emails from within Jira, the following set-up and configuration needs to done:
Step 1: Activate email feature in the admin settings
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