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One of the primary use cases of the add-in is to create new Jira issues based on your emails.
The idea is to make it as easy as possible for you to share important information received via email
with your team.
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Our add-in offers you the following opportunitiesWhen you create an issue you have the advantage of using the following features:
Have all Jira fields available in Outlook to create new issueswhen creating a new issue
Get proposals for the project name of the issue based on the content of your email
Preview the email in the description field and see how it looks in Jira in a graphical editor
Use the rich text editor to highlight or adapt the content of the email to your needs
Upload all or only some (necessary) attachments, images or even the email itself
Select special workflows for ServiceDesk projects
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The sidebar is the starting point for a lot of actions: update the issue, add comments, upload files, etc.
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Work with issues in Outlook
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Work faster and smarter and update issues in the sidebar. The Addadd-in provides the most commonly used Jira features directly in your Outlook. Index-tab of the sidebar and functions
Using the sidebar makes your work life even easier as you can change, adapt, comment on or upload files to your issues without switching to Jira. No worries, all changes to an issue made in Outlook will instantly be synchronised in Jira.
This is what you can do when using the index-tabs:
Details
See and edit information about the issue e.g. change the assignee or adapt the content of the email with the rich text editor.
Comments
See all comments and quickly add new ones e.g. if there is additional information to that issue.
Files
See and add new attachments e.g. images or even the email itself or other relevant emails with important information related to that issue.
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Integrated with Outlook
While all features above provide Jira functionality in OutlookThe above-mentioned features focus on how the add-in provides the optimal Jira integration including all necessary functionalities and features.
However, the add-in also integrates seamlessly with how you work in Outlook.Select an issue in your sidebar provides a seamless integration in Outlook and thus, influences the way you work with it. For example, you can share the issue by email or you can set a reminder in your Outlook calender if there are milestones to be sticked to.
To do so, you need to open the sidebar in your Outlook. Select an issue and click on the three buttons at in the bottom right hand corner. You can now choose if you want to share the issue by email of if you want to set up a reminder in your calendar Now, make your selection what you wish to do next - all in one single - click.
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