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  • Close Outlook

  • Open Windows registry with tool regedit (Help)

  • Open the following tree path:

    Code Block
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache\
  • Delete the whole key "Extensible Cache" including all subkeys

  • Open the Cache folderRepeat the same with the LowCache folder:

    Code Block
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\LowCache\
  • Delete the whole key "Extensible Cache" including all subkeys here too

  • Restart Outlook and check if it is working

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