Resetting the app add-in will remove all your local data and allows your you a clean start. Usually you only want to do this if you see weird add-in behavior.
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Find the setting wheel
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Settings Menu
First, you have to go to your app add-in settings.
In Outlook you can either open a window for “new issue““New Issue“, “add “Add to issue“ Issue“ or open the sidebar and .
Then click on the settings wheel in the upper right corner.
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Remove the Jira instance
Choose Switch to the field tab Jira Loginin the ribbon, where you can see all your current Jira instances.
Logout your Jira instance and click on Forget. If you use multiple instances, you have to logout and forget all instances.
After you delete have deleted your last Instancesinstance, the app reinstalled automatically in the backgroundadd-in removes all data and closes all windows.
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Start again
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It needs only seconds, and after After the reset, you have to can open the sidebar or an “create or add to issue window“add-in again and now you will see this the welcome screen again.
Please login again with your Jira URL, enter and allow to use your credentials authenticate in the future.
Now your reset was successful, if you still have issues with the app, please contact usand login.