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See this dedicated support article related to Single Sign On solutions: Connect with SSO
Cause 2: App not installed in Jira
In case you are trying to logon to a private Jira Server or Data Center system from the Office add-in, and the corresponding app from the Marketplace is not installed, it might not work. In general, for licensing reasons it’s required to have the app installed anyway, so you’ll need to get in touch with your Jira administrator about this.
In case you still want to test first, before getting in touch, you can try using the COM add-in, which will allow you a 30 day trial without having anything configured in Jira (this only works if you don’t have any SSO installed).
Cause 3: Reverse Proxy
Background information
If you cannot connect to Jira at all, it is most likely that a Reverse Proxy is adding security headers to every call, or removing important headers (like the Authorization header) we send.
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Make sure the headers mentioned above are not listed as Response Headers
Cause
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4: Invalid SSL
The app requires a valid, trusted SSL certificate.
If you run Jira with a self-signed certificate, you’ll need to make sure the certificate and the corresponding Root CA is properly installed for the machine (not only for the current user)
It is not enough to just add an exception for the browser like the following:
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Cause
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5: Localhost
Currently it is not possible to connect to localhost from the Office add-in. Please consider using the COM add-in.
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