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Microsoft 365 for Jira is, until now, the deepest integration between Jira and Microsoft 365 on the market.

However, there are still a lot more features and innovations we are working on. Watch our app on the Atlassian marketplace to stay-up-to-date on news and latest releases. Alternatively, watch our release notes!

Check out our plans for 2021!

Microsoft 365 for Jira

🎯 Coming soon:

(thumbs up) Our plans for 2021:

Teams

🎯 Coming soon:

  • Agent comments in Jira will be pushed to the customer as a Teams notification

(thumbs up) Our plans for 2021:

Focus Topic

Features JSM

Features Jira Software

JSM portal in Teams

  • “My requests” view in Teams

Chat improvements & Automation

  • Allow every agent to view the chat in Jira (even when they are not a participant of the chat) SHIPPED

  • Allow other agents to join the chat

  • Backup chat to comments/file (manually only)

  • Integration with Jira Automation

  • View chat in customer portal

  • Minor improvements only

Notifications

  • Customer notifications by bot

  • Configurable card layout

  • Configure which updates are posted to Teams

  • Live cards

Chat & Jira Software improvements

  • Chat with external customers TENTATIVE

  • Board view in Teams

  • Own issues tab

  • Create Issue improvements

Advanced features

  • Auto-backup of chat after ticket is resolved

  • Queue(s) in channel tab + notifications

Emails

🎯 Coming soon:

(thumbs up) Our plans for 2021:

Meetings

🎯 Coming soon:

(thumbs up) Our plans for 2021:

To Do

🎯 Coming soon:

(thumbs up) Our plans for 2021:

📢 Feedback

Our customers’ feedback makes a difference and influences our roadmap. Thus, it is important for us to hear your thoughts on features and our roadmap in general.

Roadmap:

Do you think that there are features on our roadmap which should be launched earlier than later? Are there features you think would make a huge difference in your company and overall workflows?

Missing features:

Are there any features you currently miss and are maybe used to (based on our “stand alone” apps or any other app you might have used before)?

Feature proposal:

You think there is a major feature missing and we currently don’t have it on our roadmap yet?

Let us know! Your opinion is important for us!

You want to show us your use case or send a feature request?
Happy to hear your thoughts!

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