Jira for Outlook works a little bit different than most Jira addons - also because it has to run in Outlook outside of Jira.
In general we try to save as less data as possible while giving you the best user experience possible.
Which data are stored?
- Instance Data
We store information about your instance. This contains the URL, Jira Version, installed Jira for Outlook addon version and license data.
These data are sent to our server during the initial registration. They are send via the browser of the user - Jira does not need to be connected to the internet. - User DataWhen installing the addin, we get name and email address of each user. This is used for educational emails as well as distributing updates.
- Configuration Data
All settings you make in the Admin area like default settings or template settings are stored on our servers so we can distribute them to the Outlook clients. - Transactional data
To identify related Jira issues across devices, we save mappings of email IDs and Jira issue keys. This looks like the following
| conversation Id | mail Id | userId | app | JiraData |
|---|---|---|---|---|
| AAQkADQ2ZWI1NWUzLWFjNTgtND hkNi05MTRlLTE0ZjkzYjhiZmIxYg AQACGaySOzKTNItlx6EtoJ8kc= | <AM4PR0501MB272391106D5F7 A7805F586AD9CC40@AM4PR0 501MB2723.eurprd05.prod. outlook.com> | 1220 | Jira | {"id": "10710", "key": "ITSM-34", "projectId": "10200"} |
Which data are not stored?
We do not store any personal or business related data. We explicitely do not store:
- Your E-Mail or Calendar content
- We never send data from Jira to our servers
- Jira Issue data except key and id
- User data from other sources like address book or Jira users
- User Tokens / User Logins
Where are the data stored?
All data are stored on our own servers hosted by Amazon AWS. We do not share or forward any information to third-party companies. There is no encryption on our database.
The server is reached at https://store.yasoon.com
Are there any exceptions from the rules above?
- Error reports: Our app supports optional error reports that help us to improve the application. If you have this active, we try to strip away your business data. But it'S the nature of an error that we don't know them exactly and we may send sensitive data as part of the error report
- Attachments when using the modern Office 365 app and Jira Cloud: Due to technical limitations we have to route attachments via our servers when using the modern app in combination with Jira Cloud. We do not store them but you should be aware that they cross our servers.