Initiate a conversation

To initiate a conversation you can choose one of the following:

• “Send mail” action

  

• “Share as Email” issue tool

  

• “Related Mails” web panel

  

Compose E-Mail

You can now compose you mail just like you would in Outlook. When sending the mail, you can choose the Sharing Options just like you would when creating an issue in Outlook, see Share Conversation/Mail

The created mail can then be seen by all users selected in the Sharing Options in the Related Emails web panel.

Further information as well as the technical reference on shared office items can be found here:

Share Office Items

Detailed explanation of the possible sharing options can be found here:

Sharing Options