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Feature overview

Share a Jira issue to a preferred Microsoft Teams channel to triage it with your team.

Microsoft 365 for Jira > [!] Microsoft Teams: Start a conversation in Jira > MSTeamsforJira_Channel conversations.png

Depending on how the appearance is configured and if you are using the new or old issue view, you can start this action a bit differently. We’ll assume you are using the default settings with the new Jira issue view.

Please see the end of the article to see how it looks like for other settings.

How-to

Open an issue → Click on the “Microsoft Teams icon” in your issue → a dialogue opens.
Select “Channel” and choose “XY Channel” → Type your message
- You can also @-mention people from Teams!
When finished → Click on “Send to Teams” → The whole conversation will appear in Jira and in Microsoft Teams.

Microsoft 365 for Jira > [!] Microsoft Teams: Start a conversation in Jira > Features in Jira_Start a Teams channel conversation.png

After sending the message to your MS Teams channel → Jira refreshes automatically → the conversation is visible in a “related Teams conversation” panel
The best: The whole conversation is accessible for your team in Jira and in MS Teams!

Microsoft 365 for Jira > [!] Microsoft Teams: Start a conversation in Jira > Features in Jira_Start a Teams channel conversation_Related Teams conv panel.png

note

We recommend to install the app for all your teams in Microsoft Teams. Then all channels are available automatically.

Share the same issue in different Teams channels

You need to discuss the issue with different teams?

Structure your discussions even better and post the Jira issue in different Microsoft Teams channels. This way you can clarify issues with your development and/or e.g. with your design team. And the best: You’ll have all information in one place.

Microsoft 365 for Jira > [!] Microsoft Teams: Start a conversation in Jira > support-portal01.png

Different view settings

Issue content (default)

Use the Microsoft Teams button at the top of your issue to start a new conversation or share the issue to a Microsoft Teams channel.

Microsoft 365 for Jira > [!] Microsoft Teams: Start a conversation in Jira > MS Teams_Configure app appearance_Issue Content_Example.png

Activity appearance

Either use the top-right “…” menu to share the issue to Microsoft Teams or you click the activity tab at the bottom of your issue (next to “Comments”).

Microsoft 365 for Jira > [!] Microsoft Teams: Start a conversation in Jira > MS Teams_Configure app appearance_Activity tab_Example_2.png

Compact view of channel conversation messages

Just like you’re possibly using it in Microsoft Teams, we offer a compact view of your chats and channel conversations in your Jira issue. For some people this view option might help to display information a bit clearer and more compact.

You have two options for the setting:

Individual option: select the channel conversation > go via the “…” and toggle the “compact view”

Default option: set a default via your personal Jira settings

Feature requirements

In order to start a MS Teams chat in Jira, the following set-up and configuration needs to done:

Step 1: Activate Teams feature in the admin settings
Step 2: Install the Microsoft Teams app

Jira & Microsoft deployment

Jira Cloud, Jira Server & Data Center (Server needs to be publicly available)
Microsoft 365 & MS Exchange