Products | Jira Service Management |
|---|---|
Category | Service management |
Stakeholders | Service agents, internal clients, Ops team member |
Incident reporting | Incident alerting | Incident command center | Team communication | Customer communication |
|---|
Incident detection channel
Service desk in Teams & Outlook
Incident manager ticket creation in Teams
Incident manager ticket creation in Outlook
Alerting in chat
Alerting in channel
Incident chat (war room chat)
Notification, when SLA breaches
Stakeholder channel
Status update meeting
Stakeholder email
Status update meeting
Customer chat
Customer email
You want to talk about your individual use case? Get in touch! |