In contrast to most Jira apps, Outlook Email for Jira needs to be installed in Outlook, as well. First, please choose if you are using Microsoft 365 or an Exchange onPremise server.
1. COM vs. Office add-in
Microsoft deployed a new Outlook version for Microsoft 365 in April 2023 that won’t support COM add-ins anymore! Please consider this before choosing to deploy the COM add-in.
The COM add-in will soon be deprecated.
We recommend, that you switch to our Office add-in (based on MS 365).
There are two different kinds of Outlook add-in for you to choose: Which one suits you best?
2. Deployment options
microsoft 365 admin
It is up to you to distribute the add-in to your users, so they can start using it in Outlook.
Depending on which add-in you plan to use, there will be multiple options:
3. Feature Differences
Feature | COM add-in | Office add-in (from AppSource) |
|---|---|---|
Create Issue Add to Issue View Issues | ✅ | ✅ |
Supported platforms | Outlook for Windows 2010-2019 | Outlook for Windows 2013-2019* Outlook for Mac Outlook for Web Outlook for iOS / Android* * see requirements above |
✅ | ❌ This is currently technically not possible using the Office add-in. We are lobbying with Microsoft to make this possible in the future. | |
Show an icon/label for emails that have been attached to an issue | ✅ | ✅ |
No dialog timeout | ✅ | ❌ |
Supports connections to non-secure HTTP systems | ✅ | ❌ |
No proxy required, independent from the Jira system | ✅ | ❌ |
Works on all shared mailboxes | ✅ | ❌ |
4. Outlook add-in requirements
Outlook Email for Jira contains multiple components to make it work.
There is a Jira app installed from the Atlassian marketplace and there are 2 technically different Outlook add-ins. You need to match the requirements for the Jira app as well as at least one Outlook add-in.
Overview
| Office add-in | COM add-in |
|---|---|---|
Windows | Outlook 2013, 2016, 2019 Office 365 or Exchange Server 2016 CU5 | Outlook 2010 or newer Windows 7 SP1 or newer .Net Framework 4.7.1 or newer IE11 or Microsoft Egde |
Mac | Outlook 2016, version 15.37 or newer Office 365 or Exchange Server 2016 CU5 | not available |
Web | Office 365 or Exchange Server 2016 CU5 | not available |
Mobile (Android & Windows) | Outlook mobile app Office 365 | not available |
Modern Office add-in
More detailed information about the requirements on the modern Office add-in can be found in the Microsoft docs. Outlook Email for Jira needs an Outlook client with Requirement Set 1.4
COM add-in
COM add-ins are installed locally on the computer, so they are only available for Windows. It purely installs into local appdata folder, so no admin privileges are required.