Create new Jira issues in MS Teams

1 Feature overview
2 How-to
- 2.1 Link conversation
3 Feature requirements
- 3.1 Jira & Microsoft deployment

Feature overview

Your team lets you know that they are working a new topic? Simply create a new Jira issue based on the Microsoft Teams conversation and stay on top of your current and future tasks.

How-to

Jira issues can be created based on any MS Teams channel conversation or chat.

Select a channel conversation → Click on the menu dots → Choose “more actions” → Create new issue
(see screenshot above)
A dialogue opens → Fill in the required fields → Create the issue

Link conversation

Select the “link conversation” checkbox → Message will be linked to Jira issue
Advantage: The whole message thread will be visible in Jira!

We currently only support a limited set of fields/custom fields. If you are missing an important field, please raise a support request!

Feature requirements

In order to create new Jira issues in Microsoft Teams channels, the following set-up and configuration needs to done:

Step 1: Activate Teams feature in the admin settings JIRA ADMIN TO DO
Step 2: Install the Microsoft Teams app MS 365 ADMIN TO DO MICROSOFT TEAMS OWNER TO DO

Jira & Microsoft deployment

Jira Cloud, Jira Server & Data Center (Server needs to be publicly available)
Microsoft 365 & MS Exchange