Jira release notes
Below are the release notes for the Jira part of Microsoft 365 for Jira. Release notes for the Outlook add-in can be found here.
Please note: We roll out our Jira Cloud changes in batches, delayed by up to a week, based on instance size. The update might not be available immediately for you.
Unreleased - Cloud
Features & Improvements
Bugfixes
20 April, 2026 - Cloud
Features & Improvements
Added horizontal scrollbar and more columns for my request view in the Customer Portal app in Teams mobile
Added a hint that AI backup chat content needs to be verified because its AI
Bugfixes
Fixed a bug where custom images for issue types in issue resolved cards were not displaying
Fixed a bug where the email dialog showed the UPN instead of the email address
Fixed a bug where the field of linked request participants via a Form was not displaying in the Teams Customer Portal
13 April, 2026 - Cloud
Features & Improvements
Allow editing of System Default Templates
Bugfixes
Fixed a bug where clicking on “New Request” in the Customer Portal app in Outlook doesn’t react
Fixed a bug where it was possible under certain conditions multiplying a created portal in the UI
Fixed a bug when adding an image in the send email automation action the rule couldn’t be saved
Fixed a bug handling the unlinking of an email if you were not the one who shared the email initially
Fixed some UI bugs using Sprint Cards/Release Cards and viewing them on mobile
Fixed a bug when searching for issues using Smart Connect in Teams showing the relevant item at the bottom not at the top
30 March, 2026 - Cloud
Features & Improvements
Support for images/html in email automation action
Bugfixes
Fixed some edge case bugs for Space chats
Fixed a bug when using issue description as a template in a teams chat within the quick create area breaks the iframe by switching to another preset
Fixed a bug that in some cases the Microsoft To Do Sync wasn’t working anymore/adjust setting wasn’t possible
Adjusted the oof status in the schedule meetings dialog to Out of Office
23 March, 2026 - Cloud
Bugfixes
Fixed a bug where attachments can’t be view in linked email
Fixed a bug in the Customer Portal app not displaying labelfieldoptions correctly for customer users
Fixed a bug in the Customer Portal app not loading assetfields when using an AQL query for currentUser
Fixed a bug where the grouppicker during create issue using Smart Connect in Teams was case sensitive
Show better error message when create Jira issues via Smart Connect in Teams
Fixed a bug where “assign to me” wasn’t always working when using Smart Connect in Teams
16 March, 2026 - Cloud
Features & Improvements
Added a caching logic to default to user recent option in the my request view within the Customer Portal app
Added the option to configure the order of the channel post in the preset(whether post first the Adaptive card or the initial text message)
Improved consistency in the Customer Portal app setting screen
Bugfixes
Fixed some minor bugs when migrating from DC to Cloud now always showing all linked-entities
Fixed a bug where the Forms warning in create issue using Smart Connect for Jira was not disappearing after changing spaces
Fixed a bug that required choice fields in Forms weren’t supported
9 March, 2026 - Cloud
Features & Improvements
Added table support for Templates
Bugfixes
Fixed a bug where new conditional logic in Forms implemented by Atlassian wasn’t supported due to lack of APIs
Improved behavior when using issue.description smart value in Templates to break when having a description with quote and bulletpoints
2 March, 2026 - Cloud
Bugfixes
Added better error messaging when email address of a user is with “#” which Microsoft Graph can’t handle
Blocked a case where it was possible to link recurring meetings which can’t be handled right now properly
23 February, 2026 - Cloud
Bugfixes
Fixed a bug not showing short text fields in my request view within the Customer Portal app in Teams
Fixed a bug that images were not loading in the append issue card within the send email dialog + parsing images from the description as a template didn’t work
Fixed a bug where HTML will be shown in meeting description/comments pushed as notifications in Teams
Fixed a bug that Excel tables are not copy/pasted as tables but as images
Fixed a bug where the attachments when viewing an email in Jira opened in blank page
Fixed a bug where the announcement banner was not shown in Customer Portal app in Teams when not using a title or only a link etc.
Fixed a bug that the banner image wasn’t loading anymore in the Customer Portal app in Teams
16 February, 2026 - Cloud
Features & Improvements
Implemented a success flag when Customer Portal settings are saved informing that re-deployment of the Portal is not necessary
Added support for single project customfield when creating issues from Teams using Smart Connect for Jira
Project Automations do now offer Sprint channel automations and Release channel automations (Project automation: Jira Software - Microsoft 365 for Jira - Confluence)
Sprint channel automations allow you to post a card into a designated channel in Teams about a new created Sprint showing you the progress
Release channel automations allow you to share a card into a designated channel in Teams about a create Release
Space Chats are live (Teams: Communicate via space chat in Jira - Microsoft 365 for Jira - Confluence). These chats are tied to a specific space/project which can be used across every space/project in Jira:
Bugfixes
Fixed a bug where the native look & feel setting for the Customer portal app was ignored/not stored
Fixed a bug where paragraphs werde added when using project automation
10 February, 2026 - Cloud
Bugfixes
Implemented better error message if a user is not assigned to the Smart Connect for Jira app to use
Fixed some bugs regarding Forms and linked conditional other fields (including Assets)
Fixed a display bug using adaptive cards on mobile
2 February, 2026 - Cloud
Bugfixes
Fixed a bug when creating Jira work items via the message extension in Teams there were no images visible in the Jira work item
Link to work item from personal 1:1 chats in Teams were possible resulting in additional misbehavior. We introduced a clear message that his is not supported in 1:1 chats, linking is still possible in group chats/channel conversations
26 January, 2026 - Cloud
Bugfixes
Fixed a bug where tables in forms were not displayed correctly in the my request view within the Customer Portal app
Fixed a bug that the logged in user wasn’t displayed correctly in the Smart Connect settings page
Fixed a bug where Microsoft To Do setting wasn’t loading for non-space-admins
19 January, 2026 - Cloud
Features & Improvements
Smart Connect App now allows sharing a chat on behalf of a user, ensuring the chat remains visible even if the user leaves the company. See: Smart Connect RSC upgrade (2026) + Teams: How can I make sure the chat is visible/accessible even when an employee leaves the company?
Provide more suggestions for Templates, built-in automations, and Automations, including variable examples and common issue fields:
When creating chats through our automation actions, you can now create the chat even if not all participants are added, ensuring the chat is created regardless:
Bugfixes
Fixed a bug where adding request participants using send email from Jira wasn’t working in a team-manages service project
Fixed some minor bookings configuration bugs
Fixed a bug where selection of mandatory checkbox fields within forms weren’t respected
12 January, 2026 - Cloud
Features & Improvements
Add request context into AI summary of backup functionality
Offer a setting to create a chat via automation to allow chat creation even when not all participants could be added
7 January, 2026 - Cloud
Features & Improvements
Rework of Adaptive cards with more functionalities like directly commenting on a work item, assign it to yourself and better UI in general
Bugfixes
Fixed a french translation typo for append issue cards in send email dialog
Fixed a bug when using shortcut to create a chat it can be created multiple times
Fixed some minor UI bugs
Fixed a bug when the reporter is anonymous the my request view in the Customer Portal app in Teams broke
15 December, 2025 - Cloud
Features & Improvements
Added text and ID of a toplevelmessage to use within the automation trigger “channel message received”
Bugfixes
Fixed a bug where empty comment appears if a channel post doesn’t contain any messages to summarize
8 December, 2025 - Cloud
Features & Improvements
Add toplevelmessageId as webhook Data for the channel message received trigger
Add support for the groupuserpickerfield in Teams Smart Connect for Jira and for Customer Portal app in Teams
Bugfixes
Fixed a bug where “create conversation” from Jira work item view in Teams Boards didn’t apply a Preset
Fixed message for “add app to chat” error
Fixed a bug where automation action to send a personal bot message failed when the UPN was uppercase because internal lookup was case-sensitive
Fixed a bug where attachments were not added to the send email dialog
1 December, 2025 - Cloud
Features & Improvements
Improved UX for transition chooser when using built-in-automations like “Teams chat started → transition work item”
Bugfixes
Fixed a bug using dark mode with dark icons within the Customer Portal app in Teams
Fixed a behavior when activating a preset for a feature which has been deactivated to not activate automatically the feature
24 November, 2025 - Cloud
Bugfixes
Fixed a bug where activated features showed as deactivated on global feature activation screen
Fixed a bug where the auto-include attachments preset doesn’t work allways
Fixed some minor ui bugs when schedule send emails from Jira
Fixed some Assets bugs using in the Customer Portal app
17 November, 2025 - Cloud
Features & Improvements
Support of Asset fields in Forms forms within the Customer Portal app in Teams available! Read more about how to enable this functionality here: Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Features & Improvements
Support of Asset fields in Forms forms within the Customer Portal app in Teams available! Read more about how to enable this functionality here: Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Bugfixes
Fixed translation for “schedule meeting” button when using the bookings in Teams Portal
Fixed a bug where issue search in add comment to issue not working from Teams
Improved user guidance for creation of application link for Outlook add-in
11 November, 2025 - Cloud
Features & Improvements
Change to not open the channel conversation bar always when opening a work item on a Jira board in Teams
Updated documentation links to Teams portal app
3 November, 2025 - Cloud
Features & Improvements
Introducing Epic Chats that can be used to communicate in a dedicated epic chat on every subtask if configured via project automation
Bugfixes
Fixed a bug where internal comments within the Jira board in Teams weren’t marked as such
Fixed a bug where the “watch”-notification was posted twice
Fixed the behavior when adding a meeting to an issue via internal comment it will result in posting public and internal (due to applied preset)
Fixed a bug using the forms form attachment field not being able to upload more then 1 file
27 October - 2025 Cloud
Features & Improvements
Implemented a new built-in-automation to post a chat message/add an adaptive card when a new chat has been started Read more about how tia the presists configuratinhdrd:aTeams: I use Asset fields, how can they be displayed in the Customer Portal app? that forms can’t be displayed in this view
Support of Asset fields within the Customer Portal app in Teams available! Read more about how to enable this functionality here: Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Bugfixes
Fixed a bug where mandatory forms description field were ignored when creating new requests via the portal
added better error message and behavior for automation action/triggers that are failing
Some adjustments regarding Use cases
22 October, 2025 - Cloud
Features & Improvements
When creating a Jira issue with Smart Connect the description of the issue was filled exactly only with this text. Now the description will be filled based on an AI Summary taking in account the relevant messages
Add board filters in Teams boards so you can filter issues based on the assignee
Showing importance labels within the related email panel for email selected to be low/high important
Bugfixes
Fixed a bug where comment has been always posted as internal when even when selecting external when adding messages as comments from Teams
20 October, 2025 - Cloud
Features & Improvements
Added new Use cases! Recruitment and Event planning Use cases to make the HR processes and the event organization easier, including new preset and template defaults.
Bugfixes
Fixed a bug where the Audit Log doesn’t show information about booking configuration changes
Fixed a bug when having more then 20 replies in a linked channel conversation it’s only showing the latest 20
Adjusted behavior of bot notifications in built-in-automation posting uploaded backup file notification after the chat has been hidden
13 October, 2025 - Cloud
Bugfixes
Fixed a bug when using the Bookings link it wasn’t linked to Jira work item
06 October, 2025 - Cloud
Features & Improvements
Displaying of the priority of an email within the Jira issue view
Furter preparations to launch additional Use cases: Recruitment, Event planning, Campaing management
Bugfixes
Improve behavior of chats that had been deleted using a retention policy (correctly displaying a warning within the Jira issue)
29 September, 2025 - Cloud
Features & Improvements
Implemented a new Use case: HR Service Management!
Live preview of templates and their values instead of manually selecting the preview button
Template blueprints to make the creation easier
Bugfixes
Fixed a bug where backup of an email didn’t work anymore in an edge case scenario
September 25, 2025 - Cloud
Features & Improvements
AI backup summary now uses OpenAI gpt-oss-20b llm to improve quality summary
Bugfixes
Fixed a bug where mentioning of users in a teams chat started from Jira didn’t work anymore
Fixed a bug where the bookings integration didn’t show within the JSM portal
September 15, 2025 - Cloud
Bugfixes
Fixed a bug where meeting attendee names in the meeting chat in Jira are not different but rather always stating the same name (initiator of the meeting)
September 8, 2025 - Cloud
Features & Improvements
Added support for images when creating Jira work items from Teams chats/channels
Added “watch” button when using Jira boards within a Teams channel for relevant work items
Add AI summary for backups for emails/channel conversations
Add support for mentioning users in Jira mapping them to users in Teams. Can be used in Templates and Automations using e.g. {{mention issue.assignee}}
Add Default presets for Teams and Outlook which will be used when creating a Jira work item from Teams/Outlook or adding chat/channel/email to an existing Jira work item
Bugfixes
Fixed a bug when using custom app compatibility mode in Customer Portal in Teams searching for request types throws http error if in wrong project
Fixed a bug where the element connect live text field didn’t allow to choose an option/create the issue
September 1, 2025 - Cloud
Bugfixes
Fixed a bug where it wasn’t possible to use the Smart Connect app in a channel where the bot has been installed
Improved the behavior of a chat in UI when using retention policies to delete chats
Fixed a bug that the append issue card within the send email dialog crashed under certain circumstances
August 25, 2025 - Cloud
Features & Improvements
Added support for team-managed projects “people”-customfield when using create issue from Outlook
Bugfixes
Fixed a bug that sometimes the hide chat built-in-automation won’t run because it was queued in the wrong order
Enable to open links in Customer Portal app to open in a new browser tab instead of Teams client
Fixed a bug where it was possible to have built-in-automation transitions when using a global blueprint preset
Fixed a bug that added the user as meeting recipient even though he is the organizer (when email address has uppercase letter and differs)
Fixed a bug with a meeting icon mismatch
August 18, 2025 - Cloud
Features & Improvements
Improved user guidance when approving notifications for the customer portal app
Bugfixes
Fixed a bug in a rare edge case scenario where the email functionality wasn’t accessible via the issue content but via the activity tab
August 11, 2025 - Cloud
Bugfixes
Fixed a bug when send email built-in-automation didn’t post a comment when replying to a linked email
Fixed a bug when using email automation action and using guest users in tenant the email address wasn’t parsed correctly
August 4, 2025 - Cloud
Bugfixes
Fixed a bug when linking chat messages to Jira issues the issue selection disappeared
Fixed a bug email automation action fails when using formatted email addresses in customfields
Fixed some minor bugs when creating Jira issues via Teams using Smart Connect for Jira (missing component-fields values, dateField default values etc.)
Added improvements to the Microsoft Bookings integration
July 28, 2025 - Cloud
Features & Improvements
Add login page overview to personal apps menu in Jira
Bugfixes
When using a number-customfield with a default value, this default value wasn’t displayed in the Customer Portal app in Teams
Adjusted displaying behavior in email dialogues of copied black/white text
When using no service project portal description it wasn’t empty using Customer Portal app in Teams but rather filled with fallback-solution. Using native look and feel option will pull this info properly
Fixed some minor typos and display/alignment issues
July 21, 2025 - Cloud
Bugfixes
Behavior of availability of free/busy when using Allday as Preset
Improved behavior of team-managed JSM projects in Customer Portal app in Teams showing customer facing status transitions even when they are not supported by the Jira API
July 14, 2025 - Cloud
Bugfixes
Fixed general behavior of URLs in email dialog
Fixed a bug within built in automation not adding reporter to request participants when reporter is also recipient
Fixed a bug when getting redirect via global settings using bookings integration
Fixed a bug where default preset will be applied even when choosing different preset in Teams quick create
June 30, 2025 - Cloud
Features & Improvements
Added the ability to select which adaptive card should be used within the automation setup
Bugfixes
Fixed a bug within Customer Portal in Teams that mandatory fields warning disappeared once description field is cleared
Improved behavior of related chat redirect when trying to click on them from Customer Portal in Outlook
Fixed a bug that in some cases the “From”-field is not filled when trying to reply to an email in Jira
Fixed a bug that the redirect of URLs in Customer Portal were not opened correctly
June 23, 2025 - Cloud
Features & Improvements
Added an option to add all Jira attachments when using the send email automation action
Added a new project automation configuration option: Incident chat. See our doc here to know more about the project automation: Project automation
Bugfixes
Fixed a bug where the amount of emails attached to an issue were displayed wrong
Improved behavior of the application link using the native look & feel option of our Customer Portal app in Teams
June 12, 2025 - Cloud
Features & Improvements
Improve UI for project automation setup
Added our newest Bookings feature for the Outlook Meetings for Jira single app
Bugfixes
Support formatting for URL/html formatting in general for JSM Portal announcement banner in Teams
Fixed a bug that link first message in thread button didn’t work from Teams
June 02, 2025 - Cloud
Features & Improvements
Allowing to choose the desired default language that should backup the chats within the Preset configuration
Added a new Incident channel post Preset blueprint to allow customers getting started quicker with the setup process
Bugfixes
Added better error message in automation error log
Fixed a bug where the built-in automation to backup chats made backups in the wrong language
Fixed a bug where the user on behalf of whom the email has been sent wasn’t visible in the UI
Fixed a bug that backing up a single email didn’t work anymore
Fixed an adaptive card bug
May 23, 2025 - DC v7.4.0 (Jira 10) and DC v6.15.0 (Jira 9)
Bugfixes
Fixed a bug where the Customer Portal app in Teams didn’t allow users to login anymore
Improvements
Added upcoming deprecation information about the COM add-in
May 19, 2025 - Cloud
Features & Improvements
It’s now possible to view from Jira within the meeting chat iframe if there a recording has been started/ended including a link to view it
Added new built-in automation for all features
transition issue when a chat is started/emails sent/meetings scheduled
assign issue when a chat is started/emails sent/meetings scheduled
Added possibility to auto-select attachments when sending/replies emails using the preset configuration
Added configurable incident card
Added possibility to be able to sync checkboxes from issue description as “step” in your To Do sync
Bugfixes
Hide join button when a meeting is not a Teams meeting
Show better automation error message if a user has not installed smart connect for Jira when sending a direct bot message to him/her
Fixed a bug where it was not possible to delete existing bot notifications within the preset setting
Improve visibility of {panel} within the template feature preview + added support for the icons when sending emails
Fixed a bug where it was not possible to reply to an email from a shared mailbox anymore
Improve error handling when trying to create a chat and the recipients tenant is not setup to communicate with externals
May 5, 2025 - Cloud
Features & Improvements
Added sharing option possibilities when linking a chat from Teams/creating an issue from a Teams message (choose between private/shared)
Bugfixes
Fixed some minor UI Preset/built-in-automation bugs
Fixed a bug when a user wants to edit a project Preset which is a global preset the redirect didn’t work anymore
Offer an UI element to show if an issue is resolved and older then 14 days when using Jira board view in Teams
April 28, 2025 - Cloud
Features & Improvements
Added possibility to add multiple users in user pickers via copy+paste
Bugfixes