Jira release notes
Below are the release notes for the Jira part of Microsoft 365 for Jira. Release notes for the Outlook add-in can be found here.
Please note: We roll out our Jira Cloud changes in batches, delayed by up to a week, based on instance size. The update might not be available immediately for you.
Unreleased - Cloud
Features & Improvements
Space Chat
Bugfixes
1 December, 2025 - Cloud
Features & Improvements
Improved UX for transition chooser when using built-in-automations like “Teams chat started → transition work item”
Bugfixes
Fixed a bug using dark mode with dark icons within the Customer Portal app in Teams
Fixed a behavior when activating a preset for a feature which has been deactivated to not activate automatically the feature
24 November, 2025 - Cloud
Bugfixes
Fixed a bug where activated features showed as deactivated on global feature activation screen
Fixed a bug where the auto-include attachments preset doesn’t work allways
Fixed some minor ui bugs when schedule send emails from Jira
Fixed some Assets bugs using in the Customer Portal app
17 November, 2025 - Cloud
Features & Improvements
Support of Asset fields in Forms forms within the Customer Portal app in Teams available! Read more about how to enable this functionality here: Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Features & Improvements
Support of Asset fields in Forms forms within the Customer Portal app in Teams available! Read more about how to enable this functionality here: Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Bugfixes
Fixed translation for “schedule meeting” button when using the bookings in Teams Portal
Fixed a bug where issue search in add comment to issue not working from Teams
Improved user guidance for creation of application link for Outlook add-in
11 November, 2025 - Cloud
Features & Improvements
Change to not open the channel conversation bar always when opening a work item on a Jira board in Teams
Updated documentation links to Teams portal app
3 November, 2025 - Cloud
Features & Improvements
Introducing Epic Chats that can be used to communicate in a dedicated epic chat on every subtask if configured via project automation
Bugfixes
Fixed a bug where internal comments within the Jira board in Teams weren’t marked as such
Fixed a bug where the “watch”-notification was posted twice
Fixed the behavior when adding a meeting to an issue via internal comment it will result in posting public and internal (due to applied preset)
Fixed a bug using the forms form attachment field not being able to upload more then 1 file
27 October - 2025 Cloud
Features & Improvements
Implemented a new built-in-automation to post a chat message/add an adaptive card when a new chat has been started Read more about how tia the presists configuratinhdrd:aTeams: I use Asset fields, how can they be displayed in the Customer Portal app? that forms can’t be displayed in this view
Support of Asset fields within the Customer Portal app in Teams available! Read more about how to enable this functionality here: Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Bugfixes
Fixed a bug where mandatory forms description field were ignored when creating new requests via the portal
added better error message and behavior for automation action/triggers that are failing
Some adjustments regarding Use cases
22 October, 2025 - Cloud
Features & Improvements
When creating a Jira issue with Smart Connect the description of the issue was filled exactly only with this text. Now the description will be filled based on an AI Summary taking in account the relevant messages
Add board filters in Teams boards so you can filter issues based on the assignee
Showing importance labels within the related email panel for email selected to be low/high important
Bugfixes
Fixed a bug where comment has been always posted as internal when even when selecting external when adding messages as comments from Teams
20 October, 2025 - Cloud
Features & Improvements
Added new Use cases! Recruitment and Event planning Use cases to make the HR processes and the event organization easier, including new preset and template defaults.
Bugfixes
Fixed a bug where the Audit Log doesn’t show information about booking configuration changes
Fixed a bug when having more then 20 replies in a linked channel conversation it’s only showing the latest 20
Adjusted behavior of bot notifications in built-in-automation posting uploaded backup file notification after the chat has been hidden
13 October, 2025 - Cloud
Bugfixes
Fixed a bug when using the Bookings link it wasn’t linked to Jira work item
06 October, 2025 - Cloud
Features & Improvements
Displaying of the priority of an email within the Jira issue view
Furter preparations to launch additional Use cases: Recruitment, Event planning, Campaing management
Bugfixes
Improve behavior of chats that had been deleted using a retention policy (correctly displaying a warning within the Jira issue)
29 September, 2025 - Cloud
Features & Improvements
Implemented a new Use case: HR Service Management!
Live preview of templates and their values instead of manually selecting the preview button
Template blueprints to make the creation easier
Bugfixes
Fixed a bug where backup of an email didn’t work anymore in an edge case scenario
September 25, 2025 - Cloud
Features & Improvements
AI backup summary now uses OpenAI gpt-oss-20b llm to improve quality summary
Bugfixes
Fixed a bug where mentioning of users in a teams chat started from Jira didn’t work anymore
Fixed a bug where the bookings integration didn’t show within the JSM portal
September 15, 2025 - Cloud
Bugfixes
Fixed a bug where meeting attendee names in the meeting chat in Jira are not different but rather always stating the same name (initiator of the meeting)
September 8, 2025 - Cloud
Features & Improvements
Added support for images when creating Jira work items from Teams chats/channels
Added “watch” button when using Jira boards within a Teams channel for relevant work items
Add AI summary for backups for emails/channel conversations
Add support for mentioning users in Jira mapping them to users in Teams. Can be used in Templates and Automations using e.g. {{mention issue.assignee}}
Add Default presets for Teams and Outlook which will be used when creating a Jira work item from Teams/Outlook or adding chat/channel/email to an existing Jira work item
Bugfixes
Fixed a bug when using custom app compatibility mode in Customer Portal in Teams searching for request types throws http error if in wrong project
Fixed a bug where the element connect live text field didn’t allow to choose an option/create the issue
September 1, 2025 - Cloud
Bugfixes
Fixed a bug where it wasn’t possible to use the Smart Connect app in a channel where the bot has been installed
Improved the behavior of a chat in UI when using retention policies to delete chats
Fixed a bug that the append issue card within the send email dialog crashed under certain circumstances
August 25, 2025 - Cloud
Features & Improvements
Added support for team-managed projects “people”-customfield when using create issue from Outlook
Bugfixes
Fixed a bug that sometimes the hide chat built-in-automation won’t run because it was queued in the wrong order
Enable to open links in Customer Portal app to open in a new browser tab instead of Teams client
Fixed a bug where it was possible to have built-in-automation transitions when using a global blueprint preset
Fixed a bug that added the user as meeting recipient even though he is the organizer (when email address has uppercase letter and differs)
Fixed a bug with a meeting icon mismatch
August 18, 2025 - Cloud
Features & Improvements
Improved user guidance when approving notifications for the customer portal app
Bugfixes
Fixed a bug in a rare edge case scenario where the email functionality wasn’t accessible via the issue content but via the activity tab
August 11, 2025 - Cloud
Bugfixes
Fixed a bug when send email built-in-automation didn’t post a comment when replying to a linked email
Fixed a bug when using email automation action and using guest users in tenant the email address wasn’t parsed correctly
August 4, 2025 - Cloud
Bugfixes
Fixed a bug when linking chat messages to Jira issues the issue selection disappeared
Fixed a bug email automation action fails when using formatted email addresses in customfields
Fixed some minor bugs when creating Jira issues via Teams using Smart Connect for Jira (missing component-fields values, dateField default values etc.)
Added improvements to the Microsoft Bookings integration
July 28, 2025 - Cloud
Features & Improvements
Add login page overview to personal apps menu in Jira
Bugfixes
When using a number-customfield with a default value, this default value wasn’t displayed in the Customer Portal app in Teams
Adjusted displaying behavior in email dialogues of copied black/white text
When using no service project portal description it wasn’t empty using Customer Portal app in Teams but rather filled with fallback-solution. Using native look and feel option will pull this info properly
Fixed some minor typos and display/alignment issues
July 21, 2025 - Cloud
Bugfixes
Behavior of availability of free/busy when using Allday as Preset
Improved behavior of team-managed JSM projects in Customer Portal app in Teams showing customer facing status transitions even when they are not supported by the Jira API
July 14, 2025 - Cloud
Bugfixes
Fixed general behavior of URLs in email dialog
Fixed a bug within built in automation not adding reporter to request participants when reporter is also recipient
Fixed a bug when getting redirect via global settings using bookings integration
Fixed a bug where default preset will be applied even when choosing different preset in Teams quick create
June 30, 2025 - Cloud
Features & Improvements
Added the ability to select which adaptive card should be used within the automation setup
Bugfixes
Fixed a bug within Customer Portal in Teams that mandatory fields warning disappeared once description field is cleared
Improved behavior of related chat redirect when trying to click on them from Customer Portal in Outlook
Fixed a bug that in some cases the “From”-field is not filled when trying to reply to an email in Jira
Fixed a bug that the redirect of URLs in Customer Portal were not opened correctly
June 23, 2025 - Cloud
Features & Improvements
Added an option to add all Jira attachments when using the send email automation action
Added a new project automation configuration option: Incident chat. See our doc here to know more about the project automation: Project automation
Bugfixes
Fixed a bug where the amount of emails attached to an issue were displayed wrong
Improved behavior of the application link using the native look & feel option of our Customer Portal app in Teams
June 12, 2025 - Cloud
Features & Improvements
Improve UI for project automation setup
Added our newest Bookings feature for the Outlook Meetings for Jira single app
Bugfixes
Support formatting for URL/html formatting in general for JSM Portal announcement banner in Teams
Fixed a bug that link first message in thread button didn’t work from Teams
June 02, 2025 - Cloud
Features & Improvements
Allowing to choose the desired default language that should backup the chats within the Preset configuration
Added a new Incident channel post Preset blueprint to allow customers getting started quicker with the setup process
Bugfixes
Added better error message in automation error log
Fixed a bug where the built-in automation to backup chats made backups in the wrong language
Fixed a bug where the user on behalf of whom the email has been sent wasn’t visible in the UI
Fixed a bug that backing up a single email didn’t work anymore
Fixed an adaptive card bug
May 23, 2025 - DC v7.4.0 (Jira 10) and DC v6.15.0 (Jira 9)
Bugfixes
Fixed a bug where the Customer Portal app in Teams didn’t allow users to login anymore
Improvements
Added upcoming deprecation information about the COM add-in
May 19, 2025 - Cloud
Features & Improvements
It’s now possible to view from Jira within the meeting chat iframe if there a recording has been started/ended including a link to view it
Added new built-in automation for all features
transition issue when a chat is started/emails sent/meetings scheduled
assign issue when a chat is started/emails sent/meetings scheduled
Added possibility to auto-select attachments when sending/replies emails using the preset configuration
Added configurable incident card
Added possibility to be able to sync checkboxes from issue description as “step” in your To Do sync
Bugfixes
Hide join button when a meeting is not a Teams meeting
Show better automation error message if a user has not installed smart connect for Jira when sending a direct bot message to him/her
Fixed a bug where it was not possible to delete existing bot notifications within the preset setting
Improve visibility of {panel} within the template feature preview + added support for the icons when sending emails
Fixed a bug where it was not possible to reply to an email from a shared mailbox anymore
Improve error handling when trying to create a chat and the recipients tenant is not setup to communicate with externals
May 5, 2025 - Cloud
Features & Improvements
Added sharing option possibilities when linking a chat from Teams/creating an issue from a Teams message (choose between private/shared)
Bugfixes
Fixed some minor UI Preset/built-in-automation bugs
Fixed a bug when a user wants to edit a project Preset which is a global preset the redirect didn’t work anymore
Offer an UI element to show if an issue is resolved and older then 14 days when using Jira board view in Teams
April 28, 2025 - Cloud
Features & Improvements
Added possibility to add multiple users in user pickers via copy+paste
Bugfixes
Fixed a bug where notifications within a chat where posted twice/oftentimes the same
Fixed a bug where no channel notifications where posted anymore
Fixed a bug where chat participant suggestions weren’t populated anymore using the teams action buttons from Jira
Improved feature activation behavior
Fixed a bug where issue resolved card was posted after the chat has been hidden
April 14, 2025 - Cloud
Bugfixes
Fixed the behavior of user picker in Outlook clearing user when typing into a userpickerfield
Re-added error message and redirect when having an required asset field on the Customer portal in Teams
Fixed an error where unlinking of emails didn’t work anymore
Improved error message handling for automations
Fixed a bug where “assign to me” button didn’t work anymore in Board view in Teams
April 7, 2025 - Cloud
Bugfixes
Fixed a bug where the portal app wasn’t installed when using customer chat blueprint
Implement better error message if chat participants are external using automation
Fixed a bug where signatures weren’t showing for email domains other then Outlook
Improved support of coloring for bot notifications parsing comment not respecting color previously
Fixed a bug where reply Chats from Jira was not working
March 31, 2025 - Cloud
Features & Improvements
Make clearer for which feature you are creating a template (UI)
Bugfixes
Using teams channel automation trigger parses always lowercase texts, changed it to parse actual text data
Fixed a bug where the project setting page didn’t load fully
Fixed a bug where canceling/editing meetings as a organizer where UPN and email address is different wasn’t working
Fixed a bug where two notifications were sent when having two single application installed (e.g. Teams for Jira + Meetings for Jira)
Fixed a bug where creating new presets wasn’t working
Fixed a bug where Signatures always jumping to the end of the email chain
Some minor automation bugfixes
Fixed a bug where replying to Chats in Jira wasn’t possible throwing a Server Error
March 24, 2025 - Cloud
Features & Improvements
Added better user guidance with about pages and explanation for our admin pages
Some minor UI improvements with Presets
Added Blueprints for Presets when creating new Presets giving the user already suggestions of settings for preset:
Bugfixes
Fixed a bug when using regex pattern in Forms not applying using Customer Portal in Teams
Fixed a bug where transitions not working in business company-managed projects using Boards in Teams
March 21, 2025 - DC v7.3.0 (Jira 10) and DC v6.14.0 (Jira 9)
Bugfixes
Fixed a bug where Assets object custom field remains empty on Jira 10
Fixed a bug where Cloud migrations would be stuck at 1% in certain situations
March 17, 2025 - Cloud
Features & Improvements
Improved behavior of Sprint fields within create issue of Teams
Adaptive Card feature is back again with better UI/UX and easier implementation by user!
Support to create new labels when creating Jira issues from Teams
Adding sharing configuration to our channel automation actions. If the access is set to "private," a warning will appear, indicating potential conflicts with a backup channel conversation automation that cannot access the conversation in this scenario
Bugfixes
Fixed a minor bug related to sharing options within Presets
Support for Watchers within Preset participant config
Forms not working if a required field is set with no options
Fixed some minor formatting issues when using automation actions to post chat/channel/bot messages
Fixed a bug where Meeting time length was not applied
Fixed a bug where “add signature" redirects to wrong URL
March 10, 2025 - Cloud
Features & Improvements
Added better automation audit log messages to review possible errors
Support of Portfolio Team field within Create issue from Teams Data Center
Allow Jira group fields for our automation actions as Jira field user pickers
Bugfixes
Fixed a bug when using Darkmode in Jira the related email shows text in black when text was originally in white
Fixed a bug where emojis weren’t displayed correctly within in chats in Jira
Fixed some Forms bugs when using the Customer Portal in Teams
conditional cascading fields
Mandatory attachments field weren’t cleared
previously filled fields had been cached
March 3, 2025 - Cloud
Bugfixes
Fixed a minor display bug regarding automation triggers
Fixed a bug where there were no meetings advance options when using meetings quick create
Fixed a bug when not being logged in to the email feature you were able to open the quick create email dialog
February 24, 2025 - Cloud
Features & Improvements
The bot message automation action now supports sending notifications based on Jira group custom fields
Add information that an teams channel message has been deleted within Teams UI in Jira
Preparing to show information about Atlassian Trigger deprecation and what configuration needs to be adapted
Bugfixes
Minor bugfixes to the Jira mobile app UI to improve responsiveness
Fixed a bug where linking teams message to Jira toggle "link first message in thread" didn’t work
Fixed a bug where shared mailboxes automatically added to the "CC , To" field when replying from Jira to an email
Fixed a bug where Jira Boards were not found for Jira Sprints for calendar
Fixed a bug where the parent search within the create issue dialog of Teams didn’t work
February 17, 2025 - Cloud
Features & Improvements
Implemented a warning within the JSM Portal that we currently can’t support asset fields within Forms because of lacking API information
Added better error message when using wrong syntax within an automation
Bugfixes
Fixed some emojis bugs within Teams → displaying of custom emojis is now possible and emoji reactions are now working properly
Fixed a bug where the timefield picker wasn’t adjustable within the meetings dialogue when using danish language
Fixed a bug where it wasn’t possible to type a date into a datefield within the JSM Portal in Teams
Showing error message when a user with no active Teams/Office 365 license tries to start a Teams chat from Jira
Fixed some minor signature bugs
February 11, 2025 - Cloud
Features & Improvements
Offering quick create and activity options for Email & Meetings, aligning with Teams. This way you can have a quick action area or set the access to the feature within the activity tab depending on your needs:
See our doc for more information.
Bugfixes
Fixed some edge case preset bugs where it was possible to have no presets
Notable changes
We introduced a Jira global permission a while back to control the visibility of the app, per user. However, this permission is not updated correctly by Jira and is causing issues for new users being added to activated projects. Therefore we have decided to make the use of the permission optional. If you have been using the Jira permission to control visibility, you'll need to enable the respective setting in the global app settings going forward
February 7, 2025 - Cloud
Features & Improvements
Added support for the new Automation webhook secret
Added support for custom Teams emojis
Bugfixes
Fixed a bug that the Todo project settings would not load
Fixed multiple issues with the new appearance & getting started pages
February 3, 2025 - Cloud
Features & Improvements
Outlook Meetings for Jira (cloud) gets the calendar feature
Email signatures are now supported per-user when sending out emails from Jira
Added better error message for automation failure when the Jira user who was the creator of a rule is disabled
Add teams channel conversation backup automation option
Bugfixes
Fixed a bug where the email received built in automation posts a comment that was cut off, due to comment limitations referencing now to the linked email to view full content
Fixed a bug where login into the Smart Connect app didn’t work on UI even when the user has been successfully logged in
Fixed a bug where duplicated notifications where posted