Microsoft Teams for Jira & JSM provides a high-quality chat and context-based solution to work with Jira Service Management within Microsoft Teams.
Our app uses the configuration from JSM and therefore ensures easy implementation. Halp uses its own product including own configurations.
To give you a little guidance, we summarized what sets us apart from Halp, so you can decide which solution is the right fit for you.
MS Teams for Jira & JSM vs. Atlassian Assist (Halp), Jira Cloud and Chatops | ||||
|---|---|---|---|---|
Emoji :white_check_mark: supported | Emoji :x: not supported | |||
Feature | MS Teams for Jira - Smart Connect | Assist (former Halp) | Jira Cloud | Chatops |
Features in Jira | ||||
Start a Microsoft Teams chat/conversation in a Jira issue | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :white_check_mark:* *only for incidents in JSM |
Share Jira issues in Microsoft Teams | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :x: |
Post a message either in a Microsoft Teams (group) chat or channel | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :white_check_mark:* *only for incidents in JSM |
Decide on the sharing options of your Teams message (user access) | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :x: |
Replies from Microsoft Teams will be displayed automatically in Jira | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: | Emoji :x: |
The Microsoft Teams conversation is linked in Jira | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: | Emoji :white_check_mark: |
Features in Teams | ||||
Use your Jira Service Management portal in a custom tab in Microsoft Teams (create new tickets and check on their status) | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :x: |
Support of forms within the ticket creation | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :x: |
Private agent-customer communication via Microsoft Teams chat | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :white_check_mark:* *only for incidents in JSM |
Create a new Jira issue based on any Microsoft Teams channel conversation and/or chat | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: |
Add a Jira issue comment (public and private note) based on a Microsoft Teams conversation and/or chat | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: |
Link a Microsoft Teams conversation to an existing Jira issue | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :x: |
Search for and share a Jira issue in any Microsoft Teams channel | Emoji :white_check_mark: | Emoji :x: | Emoji :white_check_mark: | Emoji :x: |
Replies from Jira will be displayed automatically in Microsoft Teams | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: | Emoji :x: |
White label service portal | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :x: |
Get bot notifications about activities in Jira filtered by standard and custom fields | Emoji :x: | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: |
Provide self-service resolution with a connected Confluence space | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :x: | Emoji :x: |
Show Jira Boards in Teams Tab | Emoji :white_check_mark: | Emoji :x: | Emoji :white_check_mark: | Emoji :x: |
Security | ||||
Security Self-Assessment Program | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: |
Marketplace Bug Bounty Program | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: |
Availability | ||||
Cloud | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: | Emoji :white_check_mark: |
Data Center | Emoji :white_check_mark: | Emoji :x: | Emoji :x: | Emoji :white_check_mark: |
Pricing* | ||||
Cloud | for free $1,50 | free of charge | free of charge | free of charge |
*Information from April 2024 based on Atlassian Marketplace
Our app is already available on the Atlassian Marketplace: Try now for free