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What is the activity tab in the Customer Portal app in Teams doing?

What is the activity tab in the Customer Portal app in Teams doing?

The Customer Portal app in Teams has three tabs: New requests, My requests, and Activity.

The first two are self-explanatory, but the third can confuse end users.

When admins deploy the Customer Portal app in Teams for the first time, end users are seeing this screen under the Activity tab:

image (2).png

To prevent this, set up a welcome message for the end user explaining the app's purpose. This message posts automatically when the portal installs for them as a chat post and will lead them to the activity tab.

Use this welcome message for onboarding or to explain the page: https://support.yasoon.com/M365FJ/customer-portal-app#Why-notifications?.

New customers can configure this during portal installation and deployment via the Microsoft tenant via the Teams admin center.

Existing customers must re-deploy the Customer Portal in their tenant to activate the welcome message.