Document toolboxDocument toolbox

Cannot uninstall Jira for Outlook on Windows

Owned by Andreas Schmidt
Last updated: Jan 16, 2019 by Tobias Viehweger
2 min read

Problem

When trying to uninstall Jira for Outlook via the Windows system controls, the wizard shows up with the option to uninstall but ends with an error.

Cause

We used a software named Advanced Installer for our setup process. Unfortunately the latest version we used contains a bug.

Uninstall does not work when the original setup file does not exist anymore

Solution 1 - Restore old setup file

Obviously you can "just" copy the setup file back to the place where you installed the addon and uninstall.

Solution 2 - Change the path of the setup file

In most cases, you won't remember how you installed the addon. Please do the following:

  • Download the latest setup from your Jira Admin Panel
  • Open the Windows Registry (regedit)
  • search for the key "AI_ExePath". If this key does not exist anymore, please continue with solution 3 below.
  • Change it to the path of the newly created


Solution 3 - Force to uninstall the software

Microsoft provides a tool to uninstall corrupt installations.

Please run the following programm, choose uninstall and search for Jira for Outlook in the list of programms.

https://support.microsoft.com/de-de/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Solution 4 - Run the uninstaller manually

For this you'll need find the uninstaller first. Open the following folder

C:\Windows\Installer

Hidden Folder

The installer folder is a hidden one. At best you copy & paste the path directly into the Windows Explorer address bar


Add the column "Author" and sort by this column. Find the setup from "yasoon GmbH".


Now open a command line by using cmd on the folder


And run the following command:

msiexec /x <NAME_OF_UNINSTALLER_ABOVE> AI_SETUPEXEPATH="<PATH TO NEW SETUP>"

Example:
msiexec /x 2eb63b90.msi AI_SETUPEXEPATH="C:\Users\Andy\Desktop\jira_for_outlook.exe"