Roadmap

Microsoft Teams for Jira is one of our core products, which we’re constantly evolving. Our main focus in the upcoming months will be modern IT support with Jira Service Management and Teams.

These are our committed features for the roadmap in 2021:

Coming soon

Users will see their open requests and status updates in a tab in Microsoft Teams
Agent comments in Jira will be pushed to the customer as a Teams notification

Our plans for 2021

Focus Topic	Features JSM	Features Jira Software

Focus Topic	Features JSM	Features Jira Software
Chat improvements & Automation	Allow every agent to view the chat in Jira (even when they are not a participant of the chat) shipped Allow other agents to join the chat Backup chat to comments/file (manually only) Integration with Jira Automation View chat in customer portal	Minor improvements only
Notifications	Customer notifications by bot	Configurable card layout Configure which updates are posted to Teams Live cards
Chat & Jira Software improvements	Chat with external customers tentative	Board view in Teams Own issues tab Create Issue improvements
Advanced features	Auto-backup of chat after ticket is resolved Queue(s) in channel tab + notifications

You want to suggest a feature? We’re happy to hear about your use case!