<!-- Checks a custom gender field and generates the salutation accordingly -->
{{#if (exists issue.customfield_11111.raw)}}
{{#eq issue.customfield_11111.raw "m"}} <!-- check for the specific field value "m" -->
Dear Sir
{{/eq}}
{{#eq issue.customfield_11111.raw "f"}} <!-- check for the specific field value "m" -->
Dear Madam
{{/eq}}
{{else}} <!-- if the field is empty -->
Dear Sir or Madam
{{/if}} |